Note: The job is a remote job and is open to candidates in USA. RainFocus, one of the most innovative software companies, is in search of an exceptional Event Delivery Consultant. The role involves collaborating with clients to ensure successful preparation and execution of live events, providing guidance on best practices, and acting as a trusted advisor to both clients and internal teams.
Responsibilities
- Collaborate with clients to thoroughly understand their event goals and vision, ensuring that every interaction is focused on their success
- Take ownership of the Event Support Plan, ensuring that all Onsite Quality Assurance checklists are meticulously followed
- Conduct thorough pre-event testing of onsite experiences (hardware/software) to prevent issues before they arise
- Attend events onsite to gain deeper insights, ensure flawless delivery, and directly support client needs
- Proactively identify and mitigate any risks that may impact the client’s success
- Provide guidance on leveraging RainFocus’ products to maximize event impact, offering best-practice solutions tailored to clients’ unique needs
- Continuously learn and apply the RainFocus Event Success Methodology to optimize event outcomes
- Act as a trusted advisor to both clients and internal teams, sharing insights on live event best practices
- Coordinate live event preparation plans with Hardware/IT & Logistics teams, ensuring seamless execution
- Navigate complex conversations with clients, delivering transparent updates on product capabilities while always focusing on their goals
- Keep clients and internal teams informed with timely updates on key milestones, tasks, and risks
- Prepare and guide RainFocus team members and contractors to deliver exceptional event support
- Escalate potential issues or risks through the appropriate channels to ensure swift resolution
- Balance priorities effectively across multiple projects, ensuring all tasks are tracked and completed on time
- Work collaboratively on refining internal tools, processes, and templates to enhance efficiency
- Embrace change and adapt quickly to evolving client and project needs
- Master RainFocus products to confidently troubleshoot hardware/software challenges in both testing and live environments
- Identify opportunities for continuous improvement, focusing on elevating in-person event delivery year over year
- Research emerging functionalities and propose innovative solutions to meet evolving client needs
- Demonstrate new capabilities by integrating software and hardware advancements to drive client satisfaction
Skills
- Proven experience in project management, particularly in process improvement and implementations
- 3+ years in software/hardware implementation preferred
- Ability to travel to events globally (10-15% travel required; valid passport necessary)
- Experience collaborating on process creation for live event execution
- Skill in developing and maintaining training materials, as well as assisting in onboarding new team members and contractors
- Strong ability to represent product needs for the Event Delivery team in development meetings
- A consultative approach in guiding clients and partners toward best practices for event success
Benefits
- Competitive salaries
- Competitive benefits
- 401k
- Generous PTO
- Countless other team building activities
Company Overview