Note: The job is a remote job and is open to candidates in USA. Hitachi Digital Services is a global digital solutions and transformation business that helps organizations become data-driven leaders through innovation and technology. The EUC Admin provides Tier 1 and Tier 2 end-user technology support, troubleshoots hardware, software, device, and network issues, manages user access and IT assets, and supports employee onboarding, offboarding, deployments, and technology projects.
Responsibilities
- Provide **Tier 1 and Tier 2 technical support** through in-person, phone, and remote channels
- Troubleshoot and resolve **desktop, laptop, hardware, software, printer, peripheral, and basic network issues**
- Install, configure, maintain, and support Windows desktops/laptops and related applications
- Set up, image, configure, and deploy **computers and mobile devices** according to company standards
- Manage **Active Directory user accounts, permissions, password resets, groups, and access**
- Monitor, prioritize, resolve, and document incidents/service requests through the **IT ticketing system**
- Perform routine maintenance including **software updates, OS patches, antivirus/endpoint protection, and security updates**
- Support **employee onboarding and offboarding**, including equipment setup/retrieval and access provisioning/deprovisioning
- Perform **desktop imaging/reimaging and asset management**
- Maintain accurate hardware and software inventory
- Ensure devices and support activities comply with organizational **IT security policies and procedures**
- Escalate complex infrastructure, network, or system issues to appropriate Tier 3/network/system administration teams
- Collaborate with other IT teams on deployments, upgrades, migrations, and technology projects
Skills
- Hands-on experience providing **Tier 1/Tier 2 desktop or end-user support**
- Strong troubleshooting experience with **Windows desktops/laptops, hardware, software, printers, and peripherals**
- Hands-on experience with **Active Directory**, including user accounts, groups, permissions, password resets, and access management
- Experience with **PC imaging, deployment, configuration, and asset management**
- Experience supporting employee **IT onboarding and offboarding**
- Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices
- Experience using an ITSM/help desk platform such as **ServiceNow, Jira Service Management, Remedy, or similar**
- Basic understanding of **TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting**
- Experience providing both **remote and onsite/in-person support**
- Strong customer-service, communication, documentation, and problem-solving skills
Benefits
- Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
- Flexible arrangements that work for you (role and location dependent).
- A sense of belonging, autonomy, freedom, and ownership.
Company Overview