Note: The job is a remote job and is open to candidates in USA. we-do-IT Inc. is a geospatial and IT consulting firm specializing in GIS solutions for the electric and gas utility sector. The Esri ArcGIS Administrator will own the health, stability, and performance of the enterprise ArcGIS ecosystem across DEV, QA, and PROD environments, supporting ArcGIS components, SQL Server enterprise geodatabases, monitoring, maintenance, incident management, releases, and vendor coordination.
Responsibilities
- Support ArcGIS Enterprise components, including Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store, and Web Adaptor
- Provide support for Esri Field Maps, ArcGIS Online, and ArcGIS Pro
- Assist with applying Esri patches and service packs in coordination with IT change management processes
- Manage user accounts, groups, roles, and item-level permissions within Portal/ArcGIS Online as applicable
- Configure and maintain web services (map, feature, geoprocessing, image services) published to ArcGIS Server
- Support new environment creation and stand-up as needed
- Troubleshoot database connections and branch versioning issues
- Assist with database maintenance coordination and index maintenance recommendations
- Support performance investigations and data integrity investigations
- Provide Utility Network validation support
- Monitor ArcGIS Server, Portal, and Data Store health, service availability, and response times across all environments
- Monitor dashboards/alerts to proactively identify degraded performance or service outages
- Perform certificate monitoring
- Troubleshoot interface job failures, remediating configuration-level and other simple issues while coordinating complex code-level issue repair with the development team
- Monitor recurring maintenance and interface jobs
- Validate successful completion of scheduled jobs and remediate failures within agreed response times
- Manage routine data requests
- Provide tiered support for end-user incidents related to GIS applications and data, including:
- Application errors or unavailability (web maps, dashboards, field apps, desktop ArcGIS Pro connections)
- Data quality, editing, or versioning/reconciliation issues
- Access and permissions issues
- Print, export, and geoprocessing service failures
- Performance issues
- Log all incidents, root cause, and resolution in the designated ticketing system (e.g., ServiceNow) or as otherwise directed
- Escalate to Esri Technical Support where issues require vendor-level investigation and help manage the case through resolution
- Support promotion of configuration, services, and data changes through the SDLC
- Support change control and release windows, including occasional after-hours deployment support for PROD and QA changes
- Support change sync across multiple DEV and QA environments
- Assist with coordination with Esri Technical Support and other software vendors, including opening support cases, providing diagnostic information, and implementing vendor recommendations
Skills
- * Bachelor's degree in GIS, Computer Science, Geography, or related field
- * 5+ years of professional GIS or IT experience, including 3+ years directly supporting Esri ArcGIS Enterprise (Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store, Web Adaptor)
- * Working knowledge of Python scripting for GIS automation and administrative tasks
- * Experience with SQL Server in an enterprise geodatabase context
- * Familiarity with web service types (map, feature, geoprocessing, image services)
- * Experience with incident/ticketing systems (e.g., ServiceNow)
- * Excellent communication, troubleshooting and problem-solving skills
- * Flexibility to work across U.S. time zones as needed
- * Must be able to work legally in the US without sponsorship
- * Open to U.S.-based candidates, with certain state limitations based on business registration and compliance requirements
- * .NET development experience for scripting, tooling, or integrations
- * Experience with ESRI Field Maps, ArcGIS Online, and ArcGIS Pro
- * Familiarity with branch versioning and Utility Network concepts
- * Understanding of SDLC and multi-environment change management processes
- * Esri certifications (e.g., ArcGIS Enterprise Administration)
Benefits
- Discretionary performance bonuses (annual)
- 20 PTO days + 11 paid Federal holidays
- 401(k) company match to 4%
- Premium medical, dental, and vision coverage effective immediately
- Home office equipment and supply reimbursement
- $2,500 annual training allowance
- Industry conference attendance
- 100% remote team
- Flexibility
- Continuous learning
Company Overview