Note: The job is a remote job and is open to candidates in USA. Keystone Technologies is a commercial and industrial lighting company seeking an ESCO Inside Sales Support Associate to support its ESCO Sales Team. The role manages quote opportunities, customer inquiries, CRM projects, inventory coordination, purchase orders, product recommendations, and long-term customer relationships.
Responsibilities
- Analyze customer sales data to identify sales trends and opportunities with management
- Collaborate with the Sales Support Specialist, ESCO Territory Managers, and the Director of Sales Operations to monitor inventory levels, validate material allocation, and proactively support future project demands and order fulfillment
- Cross-reference lighting manufacturers' part numbers to Keystone products, ensuring accurate specification matching, competitive replacements, and effective support for customers, distributors, and sales teams
- Create and manage opportunities in the CRM
- Utilize CRM, P21, IAV report, and Excel to manage ESCO & NA projects
- Maintain project visibility through management and reporting tools (Excel & CRM) to track status, timelines, and on-time delivery
- Oversee pipeline opportunities to ensure they are closed properly
- Receive and process ESCO customer purchase orders, allocating material appropriately while verifying inventory accuracy
- Build rapport and develop long-term relationships with ESCO customers to drive product demand
- Assist the ESCO team in processing time-sensitive purchase orders
- Other duties as assigned
Skills
- * 1-2 years of sales experience in similar inside sales role
- * Lighting industry experience and product knowledge required (for Remote)
- * The ability to perform in a fast paced, time-sensitive work environment
- * Possess outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations?
- * Demonstrate exceptional organizational skills and a keen attention to detail??
- * Possess strong analytical and problem-solving skills
- * Proficient in Microsoft Word & Excel??
- * Uphold and implement Keystone's Core Values, consistently aligning actions and decisions that reflect the core principles
- * Bachelor's in business administration or related field preferred
- * Lighting product knowledge preferred but not required (for Hybrid)
- * Lighting industry experience and product knowledge preferred but not required
- * Experience using CRM and Prophet 21 preferred but not?required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Voluntary life insurance
- Employer-paid group life insurance
- Short-term disability
- 401k plan with company match
- Paid time off
- Philanthropic opportunities
Company Overview