Note: The job is a remote job and is open to candidates in USA. Benefit Harbor provides benefits administration technology and compliance solutions. The ERP Data Analyst/Auditor audits and maintains EDI files and reports, ensures accurate data flow between ERP systems and Benefit Harbor, and supports documentation, quality assurance, issue resolution, and Operations projects.
Responsibilities
- Perform post-OE, monthly system and quarterly enrollment audits, document results and assist Client team in issue mitigation through resolution
- Analyze audit result and escalate discrepancies to internal team members; research and troubleshoot issues preventing audit completion
- Request extracts from carriers, vendors and Workday/ERP systems for regularly scheduled audits
- Maintain clear understanding of various file types, layouts, and basic data mapping
- Meet expected timelines and assigned due dates for file audits, Client Support and TMS tickets, and assigned tasks
- Build strong relationships with internal teams (Operations Team and Developers) and external partners
- Perform other duties and responsibilities as assigned
Skills
- General Knowledge, Experience, Technical, and Problem Solving Skills
- Strong knowledge of Microsoft Office
- Intermediate Excel, Access knowledge
- Strong analytical skill-set and ability to use data to define and resolve issues
- Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
- Communication Proficiency:
- Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
- Customer/Client Focus
- Demonstrate ability to provide superior Customer Service
- Must possess strong follow up and follow through skills with sense of urgency and attention
- Leadership
- Experience in working collaboratively with teams
- Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
- Must possess integrity, reliability and responsibility with strong organizational skills
- Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
- Bachelor's degree or related experience in business, preferably in case or product implementation
- 2+ years demonstrated experience with complex projects in the benefits industry (preferably Health & Benefits), or other related experience
- Very limited travel may be required
- Health and Benefits knowledge preferred
- Database function knowledge preferred, but not required
Benefits
- The work is typically performed in a normal office environment on site at Benefit Harbor or in a remote home office.
- Some flexibility to support teams throughout the continental US.
Company Overview
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