Note: The job is a remote job and is open to candidates in USA. Central Health is seeking an Epic Program Manager to administer its Epic Project Management Office and support the overall Epic program. The role manages project intake and prioritization, supervises Epic project managers, coordinates resources and stakeholders, monitors the Epic project portfolio, and supports governance, communications, and process improvement initiatives.
Responsibilities
- Under the direction of the Epic Education & PMO Director, the Epic Program Manager is responsible for the day-today administration of the Epic Project Management Office (PMO)and some day-to-day administration of the overall Epic program
- Within the Epic PMO, the Epic Program Manager will manage the Epic project request intake process, ensuring proposals are documented, reviewed, and prioritized accurately and timely
- This role is responsible for coordinating with the project champions for any needed clarifications, managing the preparation of business cases, coordinating with Epic on any system demonstrations that are needed, reviewing/completing pre-work checklists and obtaining price quotes
- The Epic Program Manager supervises the Epic Project Managers and manages the assignment of new projects based on their availability, skills and interests
- They will coordinate between the Epic Application Analyst & Training teams, project champions and project managers to align resources while following the Epic project roadmap
- They will monitor the Epic Project Portfolio to ensure successful implementation of all projects
- They will also coordinate with other PMO leaders throughout the Central Health system to improve awareness of projects and improve collaboration
- This role will also provide support to non-Epic project managers who may need assistance or insight into Epic team processes
- The Epic Program Manager may also be assigned as a project manager if required due to resource constraints
- They will also identify and/or be assigned to internal process improvement projects and provide project management support to anyone within the Epic team as needed
- This may include, but is not limited to, the management of Epic Third-Party Vendor updates/communication, Epic request form optimization efforts and SharePoint site management
- Related to ongoing programmatic functions, this role will also participate in SharePoint site management, management of Epic Workgroups as needed while collaborating with system-wide stakeholders to jointly coordinate and support elements of the Epic Governance Structure
- They will also coordinate and send Epic Newsletter and project related communications
- Provides supervisory functions for project managers including management of time off, job orientation, assignment of projects/duties, providing regular feedback and support and providing formal reviews
- Creates project plans and other project-related documents as needed to support Epic implementations
- Collaborates closely with the Epic Analyst Supervisor/Manager and Epic Training Supervisor/Manager to ensure projects have appropriate resources allocated
- Works directly with Epic Application Analysts and Epic Training Specialists as needed to ensure that project work is completed, documented and communicated
- Functions as Epic team liaison to the non-Epic PMOs to ensure that Epic team considerations are built into PMO-led project plans and help validate the status of the Epic's team's work and Go-live support plans
- Applies project planning and project management methodologies
- Supports the Epic Education & PMO Director and the Epic Governance Committee members by ensuring that project plans, issue logs, risk analyses and schedules for Epic related projects are maintained
- Assesses project issues and recommends resolutions to project champions, Epic Advisory Council and/or Epic Governance Committee to meet project objectives
- Works with internal and external business/operational stakeholders and SMEs to ensure there is clear understanding of Epic guiding principles and business/operational benefits to Epic-related projects
- In partnership with the Epic Education & PMO Director, operationalizes decisions and direction from the Epic Governance Committee (EGC) and the Epic Advisory Council (EAC)
- Works with operational leaders to develop and maintain Epic Workgroups to monitor their department’s Epic issues, changes and projects
- Facilitates communication between the Epic team, Joint Technology teams, clinical teams and operational teams as part of project planning and Epic workgroup management
- Coordinates work with third-party contractors/consultants/auditors
- Supports Epic Education & PMO Director in preparing progress and status update reports to Epic Governance Committee members
- Communicates with assigned Epic account representative and stays up to date on items that would have an operational or technical impact
- Stays up to date with Epic innovations, releases and announcements and apprises organization leaders of forthcoming enhancements/changes
- Performs other duties as assigned
Skills
- Bachelor's Degree (higher degree accepted)
- 5 years experience in a healthcare organization
- 4 years project management experience
- 2 years experience with Epic as an end user, analyst, trainer or project manager
- Master's Degree (higher degree accepted) computer science, information systems, business/administration or a healthcare related field
- Project Management Professional (PMP) Certification
Benefits
- Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas.
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