Note: The job is a remote job and is open to candidates in USA. OCHIN is a nonprofit health care innovation organization and trusted partner to a national provider network. The Epic HB/HB Claims Solutions Analyst on the Install Team develops, deploys, troubleshoots, and optimizes Epic solutions while supporting implementations, member maintenance, documentation, and collaboration with technical and non-technical stakeholders.
Responsibilities
- Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference
- Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction
- Collaborate across departments to support project implementations and address member maintenance issues
- Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams
- Skill development and competency growth in technical design, analysis, and system enhancements
- Other duties as assigned
Skills
- Must have certification/proficiency in one of the following: Epic HB Claims, and the ideal candidate will have certification or proficiency in both HB and HB Claims, both are highly desired
- Strong communication skills – able to communicate with both application and technical team members, as well as end users
- Consistently acts with integrity and accountability
- Process and detail-oriented, with a strong focus on data-driven decision making
- Proactive, self-motivated, and solution oriented
- Ability to travel up to 20% to support Go Lives on site nationally
- Reading, speaking, writing, and understanding English
- This position requires a virtual home-office environment, working remotely and will require that all employees be on camera for all virtual meetings
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel will be required up to 20% nationally based on business requirements for OCHIN
- The ideal candidate will have at least 5 years of experience as an Epic Resolute HB/HB Claims Applications Analyst, with ideally a minimum of 3 years of experience in Epic HB Claims build
Benefits
- This position includes a 5% pay differential to acknowledge the travel requirements associated with this role.
- OCHIN is a 100% remote organization. Employees work remotely from home.
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