Note: The job is a remote job and is open to candidates in USA. CSI Companies is seeking an Epic Command Center Project Manager to work with one of our top healthcare clients. The role involves leading the planning, coordination, and execution of command center operations for multiple large-scale Epic Go-Lives across different markets.
Responsibilities
- Lead command center planning and logistics for multiple Epic Go-Live waves and locations
- Develop project plans, timelines, and standards for each Go-Live and coordinate work across Market Program Coordinators
- Manage command center setup, including space, seating, technology, access, A/V, and communication systems
- Coordinate 24/7 staffing, shift schedules, meals, hotels, transportation, and other Go-Live logistics
- Develop communication plans, daily reporting, huddles, escalation processes, and incident management procedures
- Partner with Epic, IT, clinical, and market leadership teams to ensure command centers are fully prepared
- Conduct command center walkthroughs and dry runs before Go-Live to identify and resolve issues
- Hold Market Program Coordinators accountable to project timelines, standards, and deliverables
- Travel extensively for Go-Live and key milestones. October–November are expected to include approximately 4–6 weeks of onsite travel, with opportunities to return home during the assignment
Skills
- Experience managing large, complex healthcare IT or Epic implementations
- Strong project/program management and organizational skills
- Experience coordinating multiple teams, locations, and stakeholders
- Strong communication, leadership, and problem-solving skills
- Willingness and ability to travel extensively during Go-Live periods
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