Note: The job is a remote job and is open to candidates in USA. Polaris Advisors is seeking an experienced Epic Client Systems Administrator to maintain, configure, and support Epic environments in a managed services engagement. The role focuses on system stability, upgrades, incident resolution, change coordination, and operational reliability.
Responsibilities
- Administer, maintain, and optimize Epic environments to ensure system stability, availability, and performance
- Support Epic system upgrades, releases, patches, and routine maintenance activities
- Monitor system performance, identify potential issues, and implement corrective actions
- Troubleshoot and resolve technical incidents, coordinating with application and infrastructure teams as needed
- Support environment management across development, testing, and production environments
- Coordinate change management activities, deployments, and release schedules in accordance with established procedures
- Maintain technical documentation, system configurations, operational procedures, and incident records
- Collaborate with client stakeholders and technical teams to ensure timely incident resolution and service continuity
- Follow security, access management, and operational standards applicable to Epic environments
- Monitor service-level agreements (SLAs), identify recurring issues, and recommend improvements to operational efficiency
- Participate in root cause analysis and continuous improvement initiatives
- Support ongoing Epic operations within a managed services model
- Help maintain system availability, reliability, and performance
- Contribute to meeting agreed service levels and operational commitments
- Collaborate with client and internal teams to ensure smooth releases, timely issue resolution, and consistent service delivery
Skills
- Hands-on experience administering or supporting Epic environments in a healthcare IT setting
- Understanding of Epic system architecture, environment management, and operational support processes
- Experience supporting system upgrades, maintenance, releases, and change management activities
- Strong troubleshooting and technical problem-solving skills
- Experience managing incidents, service requests, and production support activities
- Familiarity with IT service management (ITSM) processes, including incident, problem, and change management
- Ability to collaborate effectively with application, infrastructure, and client-facing teams
- Strong documentation, communication, and organizational skills
- Understanding of healthcare IT security, access controls, and operational reliability requirements
- Epic ECSA certification or relevant Epic technical administration credentials, where applicable
- Experience working in a managed services or healthcare IT support environment
- Familiarity with Epic environment maintenance tools and associated administrative workflows
- Experience with performance monitoring, root cause analysis, and service improvement initiatives
- Knowledge of healthcare IT infrastructure and the dependencies between Epic applications and underlying systems
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