Note: The job is a remote job and is open to candidates in USA. e4health provides healthcare technology, mid-revenue-cycle, and operational solutions for hospitals and health systems. The Epic Certified Bridges Analyst guides clients through workflows, upgrades, system changes, maintenance, and troubleshooting while consulting with stakeholders, defining requirements, resolving issues, and supporting healthcare application projects.
Responsibilities
- Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance
- Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer
- Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
- Resolve escalated problems and issues using solution knowledge and expertise
- Resolve complex client concerns raised during installation, operation, maintenance or solution application
- Collaborate with business owners and key stakeholders to define requirements and solutions
- Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements
- Builds positive relationships with business operations, ITS leadership, and vendors
- Provide routine support and maintenance support to current production, and non-production, applications as assigned
- Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies
- Strong interpersonal skills and proven leadership skills working with complex projects and cross-functional teams
- Provide knowledge transfer and mentoring to team members as necessary
Skills
- Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience
- Current Epic Bridges Certification, with at least 5 years of Bridges implementation experience
- Relevant experience of 5+ years within a healthcare environment
- Relevant Information Systems analyst experience of 5+ years
- Able to establish and meet delivery dates
- Ability to manage multiple projects and issues adjusting priorities as needed
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously
- Strong problem and issue resolution experience and create quality deliverables
- Integrity, passion, and ethics are required
- Demonstrates strong collaboration skills
- Has strong analytic and problem-solving abilities and techniques
- Exhibit consistent initiative with strong drive for results and success
- Demonstrate commitment to a team environment
- Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail
- Ability to self-motivate and self-direct
- Possess strong time management and organizational skills
- Commitment and adherence to company Core Values
Benefits
- Retirement benefits package including 401(k) with company match
- Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment.
- Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime.
- Medical, dental, vision, life, short/long term disability insurance, and PTO policy
Company Overview