Note: The job is a remote job and is open to candidates in USA. CTG delivers IT and business solutions that enhance clients’ digital agility. The company is seeking an experienced Epic Application Analyst to support third-party applications integrated with Epic, managing technical components, integrations, certificates, upgrades, interfaces, and vendor coordination. The role also involves troubleshooting connectivity issues, conducting testing, maintaining documentation, and providing on-call support.
Responsibilities
- Serve as the primary owner for assigned third‑party applications connected to Epic, ensuring stability, performance, and seamless interoperability
- Upload, configure, and manage digital certificates required for secure communication between Epic and external systems
- Oversee application upgrades, version patches, maintenance releases, and related regression testing
- Manage and troubleshoot API connections, vendor web services, and integration endpoints
- Identify, analyze, and resolve interface issues, including HL7, FHIR, and API‑based connections
- Coordinate with external vendors to resolve technical issues, manage scheduled maintenance, and respond to outages or downtime events
- Work with internal interface teams to ensure accurate routing, message flow, and system connectivity
- Execute testing cycles (unit, integrated, and UAT) for changes impacting third‑party applications
- Maintain detailed documentation covering configuration, certificates, integrations, workflows, and troubleshooting guides
- Provide on‑call or after‑hours support as required for outages, upgrades, or urgent vendor changes
Skills
- * 3+ years of experience supporting Epic applications or integrated healthcare IT systems
- * Hands‑on experience with: + Certificate management (SSL/TLS certificate uploads & renewals) + API configurations and vendor integrations + Application upgrades, patches, and versioning + Troubleshooting interface issues (HL7, FHIR, APIs)
- * Ability to analyze complex system problems and provide efficient, well‑documented solutions
- * Excellent communication skills, with the ability to collaborate directly with vendors and internal teams
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required
- * Strong technical background supporting **third‑party vendor applications**, preferably within a healthcare environment
Benefits
- A competitive benefit package is also offered.
- You’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.
Company Overview