Note: The job is a remote job and is open to candidates in USA. Yakima Valley Farm Workers Clinic is hiring an Epic Application Analyst/Coordinator to provide technical support and manage configuration in its Epic environment. The role designs, implements, maintains, tests, and troubleshoots Epic systems, while working with stakeholders and end users to improve workflows and support system projects.
Responsibilities
- Designs, develops, implements, maintains, and troubleshoots Epic systems
- Monitors and evaluates systems and takes action to resolve any issues
- Observes end users and utilizes knowledge of workflow to make recommendations for system innovations and improvements
- Works with clinical, operational, and administrative stakeholders to understand their needs. Gathers system requirements from stakeholders and makes modifications to the system as appropriate
- Evaluates need for hardware and software upgrades, modifications and repairs. Performs adequate testing to troubleshoot new and existing equipment. Ensures compatibility and operability with existing systems
- Performs technological feasibility studies for Epic Systems implementations or enhancements
- Plans, executes, and finalizes Epic systems projects. Performs cost-benefit analysis, documents project scopes, and designs implementation plans
- Provides technical support during implementation and installation of Epic Environment systems and associated 3rd party products
- Serves as primary contact for the Epic Environment and provides consultation and information to decision makers regarding the Epic system
- Provides consultation and support to end users regarding their technical issues
- Coordinates and performs in-depth system software testing, including regression, system and ad-hoc testing
- Works with vendors on existing or new systems
- Maintains tracking systems to ensure issues are reported and resolved in a timely manner
- Works with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented, reflected and enforced for the systems they are responsible for
- May be assigned responsibility to ensure the timely provisioning and de-provisioning of appropriate levels of access for the systems that they support
- May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon) to engage with business partners and provide IS support as needed
- Perform other duties as assigned
Skills
- Bachelor's Degree in a Computer or Healthcare field
- Four years' experience working in a healthcare setting with Epic and/or applications support may be substituted for the required education
- Two years of experience in a healthcare setting and/ or technical environment supporting applications and working with end users
- Valid Driver's License and proof of automobile liability insurance coverage
- Knowledge of hardware, software, and peripheral equipment and troubleshooting techniques
- Knowledge of clinical workflows and clinical business systems
- Knowledge of system security concepts including provisioning and access management governance
- Ability to assess various equipment and procedures and make recommendations for improvements
- Ability to work with gather system requirements
- Ability to document clinical and business processes and procedures
- Ability to design, build, and execute comprehensive workflow-based test plans and scripts
- Ability to effectively manage multiple, concurrent priorities
- Ability to develop effective working relationships to gain trust and establish credibility at all organizational levels
- Ability to lead group discussions and guide them to make key decisions
- Effective project management capability throughout the project lifecycle of planning, organizing, managing, and finalizing outcomes
- Ability to analyze complex data and communicate observations in a simplified manner
- Strong analytical and decision-making skills to be able to assess the root cause of an issue and determine an optimal solution
- Effective verbal, written, and listening communication skills
- Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, Visio, and PowerPoint
- Strongly prefer candidates with Epic Resolute Professional Billing experience
- Experience in a healthcare setting is preferred
- Previous Epic systems experience is preferred
- Epic Certificate Training Status preferred
- Ability to acquire an Epic Certificate Training Status within 90 days of completing training
- Clinical certifications, licenses, or credentials may be preferred
- Knowledge and familiarity with various project management methodologies, including traditional waterfall and Agile methodologies preferred
Benefits
- $3,000.00 Hiring/Retention Bonus Structure: At Hire: $900.00; at 180 days (6 months): $1,200.00; at 12 months: $900.00. Bonus will be prorated based on Full-Time Equivalency (FTE).
- 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine.
- Profit sharing & 403(b) retirement plan available.
- Generous PTO, 8 paid holidays, and much more!
- Remote position; candidates must reside in one of these U.S. states: WA, OR, ID, CA, AZ, CO, TX, IL, IN, WI, TN, MA, MD, VA, NC, AL, GA, FL (some restrictions within WA and CA). There will be at least two on-site weeks per year in Toppenish, Washington, and additional on-site time may be needed for project/business support.
- If you reside outside of the above states but are open to relocation, we can provide relocation allowance if hired.
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