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About brighthush and the Future of Health Data
In the rapidly evolving world of digital health, data is the engine that powers scientific discovery, informs clinical decisions, and shapes public policy. At brighthush, we are redefining how medical information is captured, secured, and shared. Our mission is to transform fragmented patient records into a unified, privacy‑compliant ecosystem that fuels research, improves outcomes, and sparks innovation across the entire healthcare continuum.
Every patient’s story matters. By embedding the highest standards of security, compliance, and ethical data handling into our operations, brighthush has become a trusted partner for life‑science companies, government agencies, payers, and academic institutions that demand both speed and integrity.
As a remote, high‑volume call center team, you will be the frontline of this ecosystem. Your role ensures that data requests are processed accurately, stakeholders feel heard, and every interaction upholds the privacy safeguards that define our mission.
Why Join brighthush?
When you become part of the brighthush family, you’re not just filling a role—you’re contributing to a movement that transforms healthcare. Below are the key reasons top talent chooses to grow their careers with us:
- Impactful Work – Every call you handle directly supports the flow of critical health data that drives research breakthroughs and better patient care.
- Remote Flexibility – Work from anywhere in the U.S. with a stable internet connection and a comfortable home office setup.
- Career Growth – Start as a CPC Processor I and progress to senior support roles, data analyst positions, or project management tracks within brighthush.
- Comprehensive Training – Receive a structured onboarding program, live shadowing with a seasoned mentor, and ongoing skill‑building workshops.
- Competitive Compensation – Earn between $15.00 and $18.32 per hour, with potential for overtime and performance bonuses.
- Full Benefits Package – Enjoy paid time off, health, vision, and dental coverage, a 401(k) plan, tuition assistance, and more.
- Inclusive Culture – We celebrate diversity, champion equity, and foster an environment where every voice is heard.
Key Responsibilities
As a CPC Processor I Customer Support Specialist, you will be the first point of contact for patients, insurance companies, and attorneys seeking medical record status updates. Your role involves a blend of customer service, data processing, and cross‑functional collaboration:
- Customer Interaction – Answer inbound calls and respond to emails in a professional, courteous manner, ensuring every stakeholder feels supported.
- Data Processing – Accurately and efficiently process medical record requests using our multi‑platform system, maintaining meticulous records across dual monitors.
- Documentation & Quality Assurance – Document all interactions, status updates, and follow‑ups in our CRM, ensuring data integrity and compliance with privacy regulations.
- Cross‑Functional Collaboration – Work closely with data governance, compliance, and IT teams to resolve complex queries and streamline workflows.
- Privacy & Security Adherence – Strictly follow HIPAA and internal security protocols to protect patient information at every step.
- Performance Metrics – Maintain a high call volume while meeting quality and compliance standards, including average handle time and first‑call resolution.
- Continuous Improvement – Participate in initiatives to refine processes, reduce errors, and enhance customer satisfaction.
Essential Qualifications
We are looking for candidates who bring the following:
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1 year of customer service or call center experience, preferably in healthcare or data services.
- Strong verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Comfortable working in a fast‑paced, high‑volume environment.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Basic understanding of HIPAA and data privacy principles is a plus.
Preferred Qualifications
These additional qualifications will set you apart:
- Experience with dual‑monitor setups and complex data entry tasks.
- Knowledge of electronic health record (EHR) systems or health data platforms.
- Previous exposure to medical billing or coding processes.
- Familiarity with call center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
- Experience in a remote work setting with self‑discipline and strong time‑management.
Skills & Competencies
Success in this role requires a blend of technical and soft skills:
- Technical Proficiency – Comfortable navigating multiple software applications simultaneously.
- Analytical Thinking – Ability to interpret data requests and troubleshoot discrepancies.
- Customer‑Centric Mindset – Passion for delivering exceptional service and building trust.
- Adaptability – Quick to learn new processes and adjust to evolving priorities.
- Team Collaboration – Works effectively with cross‑functional teams across time zones.
- Problem‑Solving – Proactively identifies issues and recommends solutions.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a CPC Processor I, you will have a clear career ladder and abundant learning resources:
- Senior CPC Processor – Lead complex cases, mentor new hires, and influence process improvements.
- Data Operations Specialist – Transition into data quality, governance, or analytics roles.
- Project Coordinator – Manage cross‑functional projects that drive platform enhancements.
- Team Lead / Manager – Oversee a team of support specialists and shape strategic initiatives.
We also provide continuous learning through:
- Monthly skill‑building webinars on healthcare data standards, compliance, and technology trends.
- Access to an internal learning portal with courses on data analytics, project management, and leadership.
- Tuition assistance for relevant certifications such as Certified Professional in Healthcare Information Management (CPHIM) or Certified Data Management Professional (CDMP).
Work Environment & Culture
Our remote team thrives on collaboration, transparency, and a shared commitment to excellence. You will:
- Participate in weekly virtual huddles to align on goals and share best practices.
- Engage in quarterly virtual team‑building events and wellness challenges.
- Receive regular feedback from your mentor and manager to support your professional growth.
- Enjoy a flexible schedule that respects work‑life balance while meeting business needs.
Compensation & Benefits
While the base hourly rate ranges from $15.00 to $18.32, we offer a comprehensive benefits package that includes:
- Paid Time Off (PTO) – accrue vacation, sick leave, and personal days.
- Health, Vision, and Dental Insurance – options for individual and family coverage.
- 401(k) Retirement Plan – with company match up to 4%.
- Tuition Assistance – up to $5,000 per year for approved courses.
- Health & Wellness Programs – including virtual fitness classes and mental health resources.
- Employee Assistance Program (EAP) – confidential counseling and support services.
- Regular performance bonuses and overtime opportunities.
Health & Safety Requirements
To protect our patients and staff, brighthush requires post‑offer health screenings and proof of vaccinations such as flu, Tdap, and COVID‑19. Exemptions may be considered on a case‑by‑case basis for medical or religious reasons. Please note that this role is not eligible for employment sponsorship.
Equal Opportunity & Inclusion
brighthush is committed to fostering a workplace free from discrimination. We proudly support equal employment opportunities for all qualified individuals, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process.
How to Apply
If you are ready to join a forward‑thinking team that is shaping the future of healthcare data, we encourage you to apply today. Click the link below to submit your application and take the first step toward an exciting career at brighthush.
We look forward to learning how your skills and passion align with our mission to make healthcare decisions smarter, faster, and more equitable.
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