Note: The job is a remote job and is open to candidates in USA. Globe Life AO is hiring an entry-level Remote Customer Service Representative to support clients with insurance benefit options, policy questions, and related concerns. The role handles incoming communications, virtual consultations, and accurate client records from a home office.
Responsibilities
- Handle inbound calls, emails, and chat inquiries in a professional and timely manner
- Explain insurance benefit options and answer coverage-related questions
- Assist with policy updates, claims information, and general client concerns
- Build strong relationships with clients through high-quality customer service
- Maintain and organize client documentation using our digital tools
- Conduct virtual meetings and consultations with prospective and existing clients
- Meet personal and team-based performance goals
Skills
- No previous experience required—just a willingness to learn
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proactive, self-motivated, and able to work independently
- Comfortable using technology platforms such as Zoom, email, and CRM tools
- Must be 18 years or older and authorized to work in the U.S
- Professional attitude, time management, and organizational skills are key
- College students/grads welcome
Benefits
- 100% work-from-home with no commute
- Weekly commission-based pay
- Performance bonuses
- Residual income potential through renewals
- Flexible hours; full-time and part-time schedules available
- Promotions based on performance, not tenure
- Union-backed life, health, and retirement plans
- Performance-based trips
Company Overview