Note: The job is a remote job and is open to candidates in USA. Dungarvin is a mission-driven provider of support services for people with intellectual and developmental disabilities. The Enterprise Workday Administrator will own the Workday platform, including configuration, releases, troubleshooting, integrations, reporting, security, and tier-3 support. The role will also lead change management, vendor relationships, and cross-functional collaboration with HR, Finance, and IS leadership.
Responsibilities
- Manage Workday tenant configuration, business processes, and system settings
- Lead updates, releases, and system enhancements
- Maintain documentation, configuration guides, and training materials
- Evaluate and implement new Workday features to maximize organizational impact
- Serve as technical escalation point for complex Workday issues
- Train and enable Tier 1 & Tier 2 support teams to resolve issues effectively
- Manage ticket queues and resolve challenging system problems
- Lead Workday change control committee with HR, Finance, and IS stakeholders
- Facilitate decisions for system changes and enhancements
- Communicate updates, secure approvals, and implement changes, with organizational impact
- Promote adoption and effective communication of Workday changes
- Manage vendor relationships and third-party support to optimize system performance
Skills
- **Education:** Bachelor's in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field with0 equivalent experience
- **Technical Skills:** Proficient in troubleshooting, tier-3 support, report building, and system documentation
- **Workday Experience:** 7+ years of hands-on Workday administration, including tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management
- **Technical Proficiency:** Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting/analytics tools (Prism, calculated fields, dashboards)
- **Professional Development:** Willingness to pursue Workday certifications (training provided) and stay current on best practices
- **Work Authorization Requirement:**Candidates must be legally authorized to work in the United States on a permanent basis. This position does0 not0 offer visa sponsorship now or in the future
- **Enterprise Systems & Platforms:** Experience managing integrations with third-party systems, Workday security management, identity and access management systems, and understanding of IT security best practices
- **Professional Certifications:** Workday certifications (HCM, Finance, Security), additional Workday security or reporting certifications. CompTIA A+ Certification, or other IT certifications
- **Experience:** Application administration, integrations/interface management, leading committees, supporting system implementations
- **Strategic Thinking & Process Improvement:** Analyze processes and data to identify improvements, optimize workflows, and guide system design for long-term effectiveness
- **Technical & Analytical Expertise:** Expert in system administration, process management, integrations, and reporting. Strong troubleshooting and problem-solving skills with knowledge of cybersecurity, data privacy, disaster recovery, and compliance. Able to support complex, multi-unit environments efficiently
- **Leadership & Change Management:** Lead change committees, influence stakeholders, mentor support teams, and guide system updates, implementations, and enhancements with clear communication and organizational buy-in
- **Project Management & Execution:** Plan and manage system upgrades and go-lives, juggling multiple priorities and deadlines while maintaining accurate documentation and high attention to detail
- **Communication & Interpersonal Skills:** Translate technical concepts for non-technical users, present to internal audiences, and build strong relationships across HR, Finance, and IT
- **Adaptability & Learning Agility:** Adjust quickly to system updates, process changes, and evolving organizational needs while embracing continuous learning and innovation
- **Customer Service & Team Orientation:** Foster a collaborative, solutions-focused mindset and prioritize user satisfaction alongside organizational goals
Benefits
- Remote within the state of Minnesota
- Regular training with vendors and a dedicated training budget
- 401 K plan with up to 3% employer match after one year of service
- PTO that increases with tenure, PTO donation options, and paid sick leave
- Medical, dental, and vision coverage (including dental for domestic partners), pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA)
- 100% company-paid long-term disability and life insurance
- National Brand Discounts
- Employee Referral Program
- Employee Assistance Program
- Access to Tapcheck (get 50% of your pay before payday)
- Dungarvins multi-state footprint allows internal job mobility nationwide
Company Overview