Note: The job is a remote job and is open to candidates in USA. Abnormal AI is seeking an Enterprise Platform Engineer to help build and operate secure, reliable, and increasingly AI-enabled workforce technology. The role focuses on automating identity, endpoint, SaaS, collaboration, network, and office IT workflows; creating self-service experiences; monitoring platform operations; and supporting incident resolution and cross-functional technology improvements.
Responsibilities
- Build and support automations for joiner, mover, and leaver flows, access requests, device management, deprovisioning, and common employee IT needs
- Support identity and access capabilities using SSO, MFA, least privilege, birthright access, directory and group models, standards-based provisioning, and device trust
- Help operate zero-touch device provisioning and management for macOS and Windows, including application packaging, patch automation, policy compliance, and drift detection
- Use AI tools, APIs, workflows, and event-driven patterns to improve platform operations while applying appropriate access controls, approvals, and human review
- Create self-service experiences, runbooks, and enablement content so employees and support teams can resolve common IT needs without escalation
- Add telemetry, logging, dashboards, and basic evaluation so automations and AI-assisted workflows can be tested, monitored, debugged, and improved
- Participate in Tier 2/3 incidents for assigned areas, perform root cause analysis, and feed incident learnings back into automations, runbooks, and standards
- Partner with Security, GRC, People, Finance, IT Service Delivery, and platform owners to deliver changes safely and improve the employee experience
Skills
- Candidates should be able to describe how they have used AI-assisted development, troubleshooting, documentation, workflow design, or analysis, and how they validated the output
- Candidates should also demonstrate sound judgment about security, privacy, access control, data quality, hallucination risk, human approval, logging, and evaluation
- * 2-5 years of experience in IT engineering, platform engineering, systems administration, or a similar role supporting business-critical technology
- * Working knowledge of identity and access concepts including SSO, MFA, least privilege, directory and group management, and standards-based provisioning
- * Experience supporting macOS and/or Windows using modern device management approaches, with familiarity with application packaging, patching, configuration baselines, or compliance reporting
- * Ability to script and integrate systems using APIs, webhooks, workflow orchestration, or similar automation techniques
- * Familiarity with SaaS administration, collaboration tools, and employee-facing technology platforms
- * Experience with incident and change management, troubleshooting, root cause analysis, and documented follow-through
- * Clear written and verbal communication, including the ability to document technical processes and explain complex systems to technical and non-technical audiences
- * Experience in remote-first, SaaS-first, or zero-trust environments
- * Exposure to collaboration suites, meeting platforms, knowledge tools, room systems, or office networking
- * Familiarity with REST APIs, event-driven integrations, configuration-as-code, version control, or CI/CD practices for platform automations
- * Experience building self-service workflows or using AI tools to improve support, troubleshooting, documentation, or operational analysis
- * Awareness of security and compliance frameworks as applied to end-user platforms, identity, AI systems, or data governance
Benefits
- This role may be eligible for bonus or incentive compensation
- This role may be eligible for equity
- A comprehensive benefits package
Company Overview
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