Note: The job is a remote job and is open to candidates in USA. ePlus is a technology solutions company that delivers IT products, professional services, financing, and software solutions. The Enterprise Inside Sales Representative will acquire, manage, and grow customer relationships while selling hardware, software, and services, managing sales opportunities and orders, and maximizing profit and customer experience.
Responsibilities
- Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
- Uplift all sales opportunities with warranties, service offerings, accessories and supplies
- Manage Run Rate Business including updating the pipeline, quoting, ordering, open order management, and post-order support
- Manage CRM entries, including customer opportunities, engineering requests and contract requests
- Coordinate with engineering teams for bill-of-material (BOM) design and validation
- Manage deal registration and negotiation of pricing
- Proactively engage customers to grow relationships, develop strategies and acquire new business
- Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
- Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
- Compile mandatory contract reports
- Proactively communicate with operations and procurement staff of key accounts to gauge level of satisfaction and compliance of customer requirements. Document and manage performance results
- Develop and maintain a strong working knowledge of the key products and services. This knowledge should allow for the creation of configurations of the major OEMs supported
- Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
- Proactively manage client issue resolution at the customer and supplier levels
- Always maintain a professional and considerate manner in all oral and written communications with customers, both internal and external; be a credit to ePlus and reflect positively on your sales team
Skills
- 5+ years in the IT industry
- 7+ years of sales, business development or customer service experience
- Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 – 20 pounds of force occasionally
- Bachelor's Degree or AA with 5 years of professional experience is preferred
Benefits
- Commissions
- Discretionary bonuses
- A full range of medical, financial, and/or other benefits
- 401(k) eligibility
- Paid time off benefits, such as vacation, sick time, and parental leave
Company Overview