Note: The job is a remote job and is open to candidates in USA. FamilyWell Health is an AI-enabled mental health startup expanding access to evidence-based care for women across the reproductive lifecycle. The Enterprise Implementation Project Manager will lead the end-to-end launch of a complex, multi-state health system implementation and may transition into managing the partner relationship, performance, growth, and satisfaction after launch.
Responsibilities
- Build and maintain a master multi-state, enterprise project plan with milestones, workstream timelines, and critical path tracking across all 10 launch workstreams
- Manage phased launch sequencing and cross-functional dependencies, with a particular focus on provider credentialing and EHR integration
- Own status updates, escalations, and milestone reporting for internal leadership and external partners
- Drive internal accountability — follow through until workstream owners close open items
- Proactively flag issues to leadership team early with proposed mitigations and follow through on mitigation strategies
- Document implementation processes and create repeatable playbooks for future enterprise launches
- Serve as the primary point of contact for enterprise partners post-launch
- Build deep relationships with enterprise partner leadership, practice managers, and clinical champions
- Lead quarterly business reviews: create presentations highlighting trends in referral rates, enrollment, clinical outcomes, and expansion opportunities
- Monitor partner KPIs and proactively address underperformance before it becomes a risk
- Identify expansion opportunities — new locations, additional service lines, deeper clinical integration
- Be the voice of the partner internally, surfacing feedback to FamilyWell leadership
Skills
- At least 5 years of experience in multi-state healthcare implementation, enterprise account management, or healthcare operations
- Demonstrated experience managing complex, multi-workstream projects in a healthcare setting
- Successful track record of owning large, long-term client or partner relationships with measurable growth outcomes
- Exceptional cross-functional project management and communication skills — comfortable owning a plan with many moving parts and stakeholders
- Ability to move fluidly between operational execution and strategic relationship management
- Proficiency with project management tools and CRM systems including Hubspot
- Comfort operating with ambiguity and shifting priorities in a fast-moving startup
- Experience with OB/GYN practices, women's health, or behavioral health
- Familiarity with EHR systems, provider credentialing, or collaborative care (CoCM) billing models
- Experience in a partner success role at a health services company
- Exposure to health system or MSO partnership management
Benefits
- Potential for performance bonus
- Comprehensive benefits package
- Equity
- 401(k)
- Remote-friendly with a collaborative, mission-driven culture
- Mission-Driven Work: Make a direct impact on women’s mental health and family wellbeing
- Growth Opportunity: Build and own FamilyWell's enterprise partnership function as we scale nationally
- Exceptional Team: Collaborate with passionate, mission-aligned leaders, including clinicians from top academic medical centers
- Impact: Your work directly enables thousands of women to access life-changing mental health care
Company Overview