Note: The job is a remote job and is open to candidates in USA. FamilyWell Health is a Series A healthcare services company focused on improving mental health care for women. They are seeking an experienced Enterprise Implementation Project Manager to oversee the launch of enterprise health system implementations and manage long-term relationships with partners, ensuring successful project execution and growth.
Responsibilities
- Own the end-to-end project management of one of FamilyWell's largest, multi-state enterprise launches
- Serve as the operational hub coordinating tasks across Partner Success, Clinical Operations, Product, and external partner teams across 10 workstreams to ensure timely completion of deliverables
- Build and maintain master project plans, manage cross-functional dependencies, own status reporting and escalations, and drive internal accountability from kickoff through go-live
- Upon successful completion of Phase 1, transition into the primary relationship owner for the account, leading quarterly business reviews, monitoring referral and enrollment performance, surfacing expansion opportunities, and serving as the voice of the partner internally
- Build and maintain a master multi-state, enterprise project plan with milestones, workstream timelines, and critical path tracking across all 10 launch workstreams
- Manage phased launch sequencing and cross-functional dependencies, with a particular focus on provider credentialing and EHR integration
- Own status updates, escalations, and milestone reporting for internal leadership and external partners
- Drive internal accountability — follow through until workstream owners close open items
- Proactively flag issues to leadership team early with proposed mitigations and follow through on mitigation strategies
- Document implementation processes and create repeatable playbooks for future enterprise launches
- Serve as the primary point of contact for enterprise partners post-launch
- Build deep relationships with enterprise partner leadership, practice managers, and clinical champions
- Lead quarterly business reviews: create presentations highlighting trends in referral rates, enrollment, clinical outcomes, and expansion opportunities
- Monitor partner KPIs and proactively address underperformance before it becomes a risk
- Identify expansion opportunities — new locations, additional service lines, deeper clinical integration
- Be the voice of the partner internally, surfacing feedback to FamilyWell leadership
Skills
- At least 5 years of experience in multi-state healthcare implementation, enterprise account management, or healthcare operations
- Demonstrated experience managing complex, multi-workstream projects in a healthcare setting
- Successful track record of owning large, long-term client or partner relationships with measurable growth outcomes
- Exceptional cross-functional project management and communication skills — comfortable owning a plan with many moving parts and stakeholders
- Ability to move fluidly between operational execution and strategic relationship management
- Proficiency with project management tools and CRM systems including Hubspot
- Comfort operating with ambiguity and shifting priorities in a fast-moving startup
- Experience with OB/GYN practices, women's health, or behavioral health
- Familiarity with EHR systems, provider credentialing, or collaborative care (CoCM) billing models
- Experience in a partner success role at a health services company
- Exposure to health system or MSO partnership management
Benefits
- Potential for performance bonus
- Comprehensive benefits package
- Equity
- 401(k)
- Remote-friendly with a collaborative, mission-driven culture
Company Overview