Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations Cloud, helping organizations that depend on physical operations use IoT data to improve safety, efficiency, and sustainability. The Enterprise Implementation Consultant will manage the deployment and adoption of Samsara’s IoT solutions for large customers, create implementation plans, track customer health and product usage, and provide training and consultative support. The role partners cross-functionally with Sales, Support, Sales Engineering, and Product while managing executive and end-user relationships.
Responsibilities
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
- Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices
Skills
- This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving & project management skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- This position requires travel up to 25% of the time
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving a large and complex customer base in B2B SaaS
Benefits
- Performance-based bonus/variable pay
- Equity for eligible roles
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health plans
- Parental leave plans
- Remote work where it aligns with operational requirements
Company Overview