Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of their physical operations. The Enterprise Implementation Consultant will manage the deployment of Samsara technology to large-scale customers and ensure they achieve quick time to value from their investment.
Responsibilities
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices
Skills
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving & project management skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving a large and complex customer base in B2B SaaS
- PMP Certification
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles) in a high-growth public company
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health and parental leave plans
- Flexible working model
- Offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable
- Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities
- Reasonable accommodations throughout the recruiting process
Company Overview