Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, which helps organizations harness IoT data to improve their operations. The Enterprise Implementation Consultant will guide large customers in deploying and adopting Samsara's IoT solutions, ensuring successful customer relationships and maximizing the value of the products.
Responsibilities
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
- Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices
Skills
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving & project management skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- This position requires travel up to 25% of the time
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving a large and complex customer base in B2B SaaS
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles)
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health and parental leave plans
- Flexible Working
- Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable
- Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities
- Reasonable accommodations throughout the recruiting process
Company Overview