Note: The job is a remote job and is open to candidates in USA. ServiceTitan provides a platform for businesses in the Home Services industry, and its Enterprise Implementation Services team supports clients through platform implementation. The Enterprise Implementation Consultant manages concurrent implementation projects, leads discovery and training, configures client environments, and coordinates with cross-functional teams to drive successful client outcomes.
Responsibilities
- Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience
- Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment
- Lead scoping and discovery sessions to understand and document business requirements
- Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices
- Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations
- Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions
- Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines
- Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features
- Travel for client on-site 20-30% of the time
Skills
- Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry
- Bachelor's Degree or equivalent professional work experience
- Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly
- Ability to think several steps ahead and take proactive steps to address roadblocks and issues
- Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership
- Collaborative team player always looking to help and enable others in the organization
- Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients
- Travel for client on-site 20-30% of the time
- Knowledge and previous experience with Excel and SmartSheet a plus (not required)
Benefits
- Flexible time off
- Ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Other programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision
- 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
Company Overview
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