Note: The job is a remote job and is open to candidates in USA. American Dining Creations is a national dining and catering service provider focused on service, technology, and hospitality. The Enterprise Automation & AI Engineer role involves building automation, workflows, and AI-driven solutions using platforms like ServiceNow, Microsoft 365, and AI tools to improve operational efficiency and reduce manual effort across the business.
Responsibilities
- Design and implement workflows and automations using platforms such as ServiceNow and Microsoft Power Platform (Power Automate, Power Apps)
- Build scalable, reusable solutions that replace manual or inefficient processes
- Partner with business stakeholders and the Business Systems Analyst to understand needs and translate them into technical solutions
- Evaluate and determine the appropriate platform for each use case (ServiceNow, Microsoft 365, AI tools or Other)
- Identify and implement opportunities to leverage AI and automation to eliminate manual work and improve business outcomes
- Design solutions that are scalable, maintainable, and reusable across departments rather than one-off implementations
- Develop and support AI-driven solutions using tools such as ChatGPT and Microsoft Copilot
- Integrate systems using APIs, connectors, and data flows to enable end-to-end automation
- Contribute to platform governance, including standards for data, workflows, and solution design
- Support and guide third-party vendors delivering platform solutions, particularly within ServiceNow
- Document solutions and contribute to internal knowledge sharing
- Continuously identify opportunities to improve processes, increase automation, and enhance productivity across the organization
- Take ownership of solution design and ensure appropriate platform selection and implementation approach
Skills
- Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field
- Equivalent practical experience will also be considered
- 3–6+ years of experience building solutions using platforms such as Microsoft Power Platform, ServiceNow, or similar workflow/automation tools
- Hands-on experience developing workflows, automations, or low-code applications
- Strong understanding of business process design and process improvement
- Experience working across multiple platforms and selecting the right tool for the job
- Familiarity with integration methods such as APIs, connectors, and data flows
- Experience collaborating with both technical teams and business stakeholders
- Hands-on experience building or configuring AI-driven solutions such as custom GPTs, Copilot agents, or similar tools to automate workflows or support business processes
- Ability to balance speed of delivery with scalability and maintainability
Benefits
- Weekly Pay
- 401K with company match
- Employee Referral Bonus Program
- Employee Assistance Program
- Eligible employees offered Medical, Prescription, Dental, and Vision Plans
Company Overview