Note: The job is a remote job and is open to candidates in USA. ClosedWon Talent is recruiting on behalf of a health tech client for an Enterprise Account Manager, Pharma. The role owns existing pharmaceutical customer relationships, drives renewals and account expansion, reports on program performance, and helps shape the account management process.
Responsibilities
- As Enterprise Account Manager, Pharma, you’ll be the dedicated owner of the company’s existing pharma relationships, making sure the brand managers and senior stakeholders who rely on the platform are getting real value from it
- You’ll sit within Customer Success, reporting to the VP of Customers, and work in close partnership with the pharma Sales Directors as part of a small, growing team
- Because deals are signed drug by drug, your accounts will hold plenty of room to grow, and a big part of the role is spotting those opportunities, whether that means expanding to new brands within a manufacturer, upselling the newer adherence offering, or managing renewals
- You’ll live in the data, building the reporting that shows customers exactly how well their programs are performing, and you’ll bring a commercial lens into conversations with the most senior people at your accounts, even when a Sales Director is in the room alongside you
- Since the team is still defining how account management and sales work together on expansions, you’ll also help shape that process
Skills
- 10+ years in Customer Success, Account Management, or Strategic Partnerships in B2B SaaS, including experience working with pharmaceutical manufacturers
- Experience supporting SaaS solutions sold into big pharma, ideally within Market Access, Patient Access, or Commercial teams
- A track record of managing complex enterprise accounts and driving renewals and expansions
- A data-driven approach, with the ability to report clearly on program performance and the value customers are getting
- Credibility with the most senior pharma stakeholders and comfort pushing a commercial agenda with them
- A concise, direct communication style, since the leadership team values people who get to the point
- Consistent tenure in previous roles
- Experience building Customer Success strategies, engagement models, or playbooks
- Coaching or people leadership experience
- A background in services or tech-enabled services companies working with pharma
Benefits
- $20K–$35K target bonus
- The role is fully remote anywhere in the US
Company Overview