Note: The job is a remote job and is open to candidates in USA. TrendAI, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with AI visibility and consolidated security. The Enterprise Account Manager manages strategic relationships with existing enterprise customers, aligning platform capabilities to business goals and driving adoption, renewals, and expansion. The role develops account plans, leads executive engagements, and collaborates with customer success, technical, product, and research teams to ensure measurable security outcomes.
Responsibilities
- Serve as the primary business contact for customers in your assigned portfolio
- Build strong relationships with key decision-makers, influencers, and stakeholders
- Lead regular strategic and executive conversations that connect platform capabilities to customer goals
- Develop multi-year relationships and outcome plans that strengthen customer value and trust
- Identify opportunities for customers to adopt additional platform capabilities that align to their needs and enhance outcomes
- Partner with Platform Success Specialists to understand adoption trends and outcome gaps that represent potential expansion areas
- Support renewal readiness by ensuring clear value realization is demonstrated throughout the customer lifecycle
- Guide customers through modernization and platform consolidation conversations based on their changing requirements
- Build and maintain account plans that map goals, stakeholders, competitive risks, and future opportunity areas
- Track customer health indicators, value realization milestones, and outcome maturity progression
- Maintain accurate renewal and expansion forecasts rooted in adoption, usage patterns, and customer business priorities
- Partner with Platform Success Specialists on adoption, lifecycle planning, and outcome acceleration
- Work with Solutions Engineers to explore new value pathways and help customers evaluate additional use cases
- Collaborate with Solutions Architects for strategic, complex, or cross-domain opportunities
- Engage with Product, Services, and Threat Research teams to bring the full value of the platform to customers
- Act as the customer’s advocate internally, ensuring that customer outcomes inform our roadmap and cross-functional priorities
- Facilitate business reviews, roadmap discussions, and strategic planning sessions
- Document customer goals, risks, and success criteria throughout the lifecycle
- Ensure customers feel supported, informed, and confident in their platform investment
Skills
- Relationship-driven and trusted by both technical and executive stakeholders
- Skilled at uncovering customer needs and aligning them to platform value
- Comfortable leading executive-level conversations about security strategy and business outcomes
- Highly organized and proactive, with strong account planning and prioritization abilities
- Collaborative by nature and effective within a multi-role account team model
- Three to six years' experience in Account Management, Customer Success, Solution Consulting, or a similar customer-facing role
- Proven ability to grow existing customer relationships through value and outcome alignment
- Experience working with enterprise or strategic customer environments
- Understanding of cybersecurity, cloud, or AI-driven security solutions
- Strong communication, negotiation, and strategic thinking skills
- Familiarity with SaaS recurring revenue models and customer lifecycle processes
- Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward
- The Candidate must be US Citizen
- The ideal candidate will be located in Las Colinas, TX, or Austin, TX
Benefits
- Comprehensive health benefits and paid time off package
- Pre-partum, maternity, parental, medical leave and adoption assistance
- Mental Health Wellness Program & Annual Wellness Incentive
- 401(k) with company match
- Pet Insurance
- Collaborative and innovative culture
Company Overview