Note: The job is a remote job and is open to candidates in USA. OnTrac is a leading provider of same-day and next-day delivery services in the U.S. for e-commerce and product-supply businesses. The Enterprise Account Manager will maintain and grow assigned customer accounts through relationship building and consultative selling, while serving as the primary customer contact, ensuring satisfaction, and identifying upselling and cross-selling opportunities.
Responsibilities
- Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines
- Monitor account performance, proactively addressing issues and identifying opportunities for growth
- Maintain consistent communication with customers to ensure satisfaction and promote contract renewal
- Maintain accurate records of issues, resolutions, and growth opportunities
- Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy
Skills
- Bachelor's degree or equivalent experience
- 5+ years of relevant experience in Account Management
- Deep understanding of logistics industry principles and terminology
- It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac's Acceptable Use policy and to conduct their activities accordingly
Benefits
- Bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a XX% Bonus Target.
- Medical, dental, and vision insurance
- Life and short- and long-term disability coverage
- 401(k) retirement savings plan with company match
- Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
- Two (2) floating holidays per year
- Paid sick leave
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
- Additional wellness and employee assistance programs
- Remote work in states where the company is authorized to employ individuals
Company Overview