Note: The job is a remote job and is open to candidates in USA. Summit is a company dedicated to leading innovation in the industry by humanizing technology. As an Enterprise Account Manager, you will own and grow a portfolio of existing customers, focusing on retention, expansion, and long-term account development.
Responsibilities
- Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
- Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities
- Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
- Own renewal strategy and execution, ensuring retention and long-term account stability
- Partner with internal teams to align solutions with customer needs and priorities
- Monitor account health, usage trends, and risk signals to proactively address churn and contraction
- Maintain accurate forecasting and pipeline visibility for expansion opportunities
Skills
- Own and grow a portfolio of existing customers (250-300 accounts)
- Focus on retention, expansion, and long-term account development
- Build strong relationships with customers
- Identify growth opportunities for customers
- Ensure customers realize ongoing value from Summit's solutions
- Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
- Maintain regular, proactive engagement with customers to understand evolving needs
- Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
- Own renewal strategy and execution, ensuring retention and long-term account stability
- Partner with internal teams to align solutions with customer needs and priorities
- Monitor account health, usage trends, and risk signals to proactively address churn and contraction
- Maintain accurate forecasting and pipeline visibility for expansion opportunities
- Achieve strong net revenue retention and growth across your portfolio
- Expand recurring revenue through upgrades, add-ons, and new services
- Ensure high customer satisfaction and long-term account stability
- Create clear account plans with visibility into risks, opportunities, and next steps
- Consistently achieve retention and growth targets
- Be comfortable owning long-term customer relationships and revenue outcomes
- Be motivated by performance tied to both retention and expansion of revenue
- Take a proactive, structured approach to account planning and growth
- Identify expansion opportunities and confidently position additional solutions
- Balance strong relationship management with a focus on revenue outcomes
- Stay organized and disciplined across multiple accounts and priorities
- Experience in account management within infrastructure, cloud, or managed services
- Strong understanding of recurring revenue models
- Experience driving expansion within existing customer bases
- Ability to navigate technical conversations and solution positioning
Benefits
- Flexible Time Off (yes, really) – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match – we invest alongside you
- Parental Leave – paid time for the moments that matter most
- Life & Disability Insurance – built-in peace of mind
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access – build and experiment in real environments
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture – come as you are, do great work
Company Overview