Note: The job is a remote job and is open to candidates in USA. OnTrac is a provider of same-day and next-day delivery services in the U.S. for e-commerce and product-supply businesses. The Enterprise Account Manager will maintain and grow assigned customer accounts through relationship building and consultative selling, while ensuring customer satisfaction and identifying upselling and cross-selling opportunities.
Responsibilities
- Client relationship management & consultative selling: Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines
- Account performance monitoring & optimization: Monitor account performance, proactively addressing issues and identifying opportunities for growth
- Customer communication & retention cadence: Maintain consistent communication with customers to ensure satisfaction and promote contract renewal
- Issue tracking, documentation & visibility: Maintain accurate records of issues, resolutions, and growth opportunities
- Market awareness & strategic insight sharing: Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy
Skills
- Bachelor's degree or equivalent experience
- 5+ years of relevant experience in Account Management
- Deep understanding of logistics industry principles and terminology
- It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac's Acceptable Use policy and to conduct their activities accordingly.
- You communicate clearly and professionally, building trust with customers and internal stakeholders
- You build and strengthen relationships with senior internal and external partners, using persuasive communication to influence outcomes
- You collaborate effectively across teams to ensure alignment and customer success
- You thrive in fast-paced environments, prioritizing tasks while maintaining accuracy
- You are proficient with standard office software and technologies to manage accounts and communication efficiently
Benefits
- Medical, dental, and vision insurance
- Life and short- and long-term disability coverage
- 401(k) retirement savings plan with company match
- Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
- Two (2) floating holidays per year
- Paid sick leave; Washington state employees are eligible for up to 56 hours of paid sick leave annually
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave
- Four (4) weeks paid parental bonding leave
- Additional wellness and employee assistance programs
- Remote work in states where the company is authorized to employ individuals
- Bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan
Company Overview