Note: The job is a remote job and is open to candidates in USA. monday.com is the AI work platform powering the most ambitious teams, with 250,000+ customers leveraging their services. They are seeking an Enterprise Account Manager to manage and grow a portfolio of enterprise accounts, focusing on retention and expansion while building strategic relationships with key stakeholders.
Responsibilities
- Own a named portfolio of enterprise accounts end-to-end: retention, expansion, and executive relationship management
- Drive net revenue growth through upsell and cross-sell by identifying whitespace across business units, departments, and use cases
- Develop and execute account plans that align monday.com's platform capabilities to each customer's strategic priorities and measurable ROI
- Build and maintain multi-threaded relationships across economic buyers, champions, and executive stakeholders
- Partner with Customer Success to ensure seamless onboarding, adoption, and value realization — with clear commercial handoffs
- Serve as the primary escalation point for relationship and commercial issues within your accounts
- Consult with customer leaders on internal processes and challenge the status quo to drive organizational change and platform adoption
Skills
- 5+ years of B2B SaaS account management experience with a focus on enterprise accounts
- Demonstrated track record of owning and growing a named book of business through expansion and renewal
- Ability to run a full commercial cycle - from identifying expansion signals to multi-stakeholder negotiation and close
- Strong executive presence with the credibility to engage and influence C-suite and VP-level buyers
- Consultative approach: you diagnose before you prescribe, and you lead with business outcomes
- Superb written and verbal communication skills
- High energy, high ownership, low ego
- BA/BS degree or equivalent relevant experience
Benefits
- Offers Equity
- Offers Commission
- Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
- Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons
- A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Company Overview