Note: The job is a remote job and is open to candidates in USA. Stedi is building a programmable healthcare clearinghouse that modernizes the exchange of healthcare transactions through API and EDI connectivity. The Enrollment Strategy & Operations professional will define, support, and execute the transaction enrollment operation end to end by building automations, analyzing data, improving payer processes, and collaborating with customers, product, engineering, and operations teams.
Responsibilities
- Contribute and scale the day-to-day operation of Stedi’s transaction enrollment program
- Establish and continuously improve Stedi’s enrollment playbook across thousands of payers that supports a growing percentage of the country’s provider base
- Interface with customers, intermediary clearinghouses, and payers on a daily basis in order to get enrollments approved, improve the systems, and scale the operation
- Create and grow a content management system of payer-specific enrollment steps and feed those steps back into the product and system that you operate
- Collaborate with product to define and ship requirements to improve the enrollments product, both the external version and internal tooling that supports
- Measure the performance of your system by defining metrics, and driving those metrics to levels not achieved by other clearinghouses
- Troubleshoot enrollment issues, solve root causes, and manage customer-related escalations relating to missing ERAs
Skills
- You have experience building operational processes and programs. You've seen where systems break down, where bottlenecks emerge, and are excited to come in every day and improve the system. You understand the benefits of compounding small incremental gains
- You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough. You almost never drop balls
- You have a technical background. You love building automations, workflows, and using AI to support end-to-end automation. You might not be a software developer, but you know how to use tools to improve systems and eliminate toil
- You have experience in externally facing roles: You have experience in client-facing roles; ideally within consulting, support, implementation and onboarding, or program management
- You have a systems mindset. You go beyond helping with the task at hand. You are able to intuitively understand gaps as you work through implementations and are able to articulate those to the product, payer operations, and engineering team
- You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don't wait to be told what to do. You put in the hours
- You move quickly. We move quickly as an organization. This requires an ability to match our pace and not get lost by responding with urgency (both externally to payers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it
Benefits
- Remote work arrangement
Company Overview
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