Note: The job is a remote job and is open to candidates in USA. Parkour Generations Boston provides parkour instruction and movement education for people of all ages throughout Greater Boston. The Enrollment & Sales Representative will respond to inquiries, guide prospective participants through programs and membership options, book trials and introductory programs, and convert qualified leads into ongoing participants and members.
Responsibilities
- Respond quickly and professionally to new leads by phone, text, and email
- Conduct consistent outbound follow-up with prospective participants and families
- Help customers navigate PKGB's programs, locations, schedules, age groups, and membership options
- Book prospective participants into trial classes, introductory programs, camps, events, and other appropriate entry points
- Follow up after trials and first visits to answer questions and encourage continued participation
- Convert qualified leads and trial participants into memberships and ongoing programs
- Re-engage former participants and leads who didn't initially enroll
- Identify opportunities to connect existing participants with camps, workshops, events, memberships, and other relevant programs
- Maintain accurate notes, follow-up dates, and customer information in our sales and registration systems
- Coordinate with coaches and program staff when participants need additional guidance
- Occasionally attend classes, events, open houses, or community programs
- Track sales activity and results using a simple weekly scorecard
Skills
- Personable, organized, and proactive
- Genuinely enjoys talking with people and is comfortable initiating conversations rather than waiting for customers to come to them
- Personable: You connect naturally with parents, adults, teens, and community members
- Persistent: You're comfortable following up multiple times without being pushy
- Organized: You can manage a large number of leads, conversations, and follow-ups independently
- Confident: You're comfortable asking someone to register, purchase a membership, or make a decision
- Responsive: You understand that timely follow-up can make the difference between losing and gaining a customer
- Independent: You can manage your own workflow while remaining accountable to clear goals and results
- Tech Comfortable: You're comfortable learning CRM, registration, phone/text, email, and scheduling systems
- Community Minded: You understand that good sales means connecting people with programs that are genuinely right for them
- Coachable: You're willing to use scripts, follow established processes, review your results, and continually improve
- Curiosity, initiative, communication skills, and the ability to turn conversations into action are
- Previous sales experience
- Particularly in membership, fitness, youth programming, hospitality, education, or service-based sales
- Boston-area candidates are strongly preferred
- Greater Boston candidates are preferred
Benefits
- Commission after successful completion of training
- Hybrid/remote position with most sales activity conducted remotely
- Defined growth pathway based on performance, with advancement opportunities into Senior Sales and Enrollment Lead roles
- Training in the sales process and programs
- Free access to PKGB classes and training opportunities
Company Overview