Note: The job is a remote job and is open to candidates in USA. Procare HR is hiring an Enrichment Program Manager to design, build, measure, and scale life enrichment programs. The role develops delivery resources, oversees program measurement and client implementation, and partners with leadership on strategic initiatives and client success.
Responsibilities
- Lead the development, enhancement, and scaling of Enrichment Edge programs, transforming strategic priorities into structured, client-ready service offerings
- Create and maintain SOPs, playbooks, training materials, tools, and resources that support consistent program delivery across teams and clients
- Own program measurement and reporting by developing dashboards, analyzing data trends, and turning insights into actionable recommendations
- Manage implementation and onboarding efforts, including rollout planning, client onboarding, adoption tracking, and continuous program improvement
- Partner closely with leadership to drive strategic initiatives, manage cross-functional projects, identify growth opportunities, and support client success
Skills
- Bachelor's degree in hospitality, business, administration, or adjacent field
- Experience building programs from the ground-up
- Demonstrates flexibility to pivot programs, designs, and plans as needed to fit client needs and program scalability
- Minimum of five years of experience in a leadership position leading programs and people
- Experience with data interpretation and translating numbers into operational recommendations (not just reporting)
- Effective communication skills, writing and in-person, to influence and drive outcomes
- Proficient in Microsoft Office Suite – expert proficiency in Excel
- Experience with SaaS platforms, technology adoption, implementation, training, or change management
Benefits
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
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