Note: The job is a remote job and is open to candidates in USA. BMO U.S. is seeking an Engineering Technical Account Manager (Cloud) to serve as a trusted technology advisor for key business lines within Technology & Operations. This role involves aligning IT strategies with business objectives, managing service delivery, and facilitating solution delivery across various engineering departments.
Responsibilities
- Serve as the primary technology liaison between different Engineering pillars and assigned line(s) of business (e.g., Retail Banking, Commercial Lending, Wealth Management, Capital Markets)
- Understand the LOB’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions
- Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies that support business outcomes
- Act as a technical advocate and escalation point for service delivery, incident management, and change coordination within the assigned business unit
- Translate business requirements into technical specifications and collaborate with different engineering departments, infrastructure, and solution architecture teams to deliver effective solutions
- Monitor and report on service performance, compliance adherence, and project status specific to the line of business CIO
- Ensure that all implemented solutions follow enterprise security, risk, and compliance frameworks, particularly regarding financial regulations (e.g., SOX, PCI, FINRA, OSFI)
- Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the CIO business domain
- Conduct regular health checks and CIO business reviews with stakeholders, identifying opportunities for optimization or innovation
- Coordinate cross-functional engineering teams, including vendors and third-party service providers, to ensure end-to-end accountability for solution delivery
Skills
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field (Master's preferred)
- 5+ years of experience in technical account management, enterprise IT consulting, or solution delivery in the financial services industry
- Deep understanding of the financial services domain and one or more LOBs (e.g., banking operations, investment platforms, insurance systems)
- Strong knowledge of enterprise IT architecture, software development lifecycle, data management, cloud platforms (Azure, AWS, GCP), and cybersecurity practices
- Proven ability to communicate complex technical concepts to non-technical stakeholders
- Experience managing service-level agreements (SLAs), vendor relationships, and IT compliance standards
- Strong project management and problem-solving skills, with the ability to influence without direct authority
- Certifications: ITIL, PMP, TOGAF, AWS/Azure Certified Solutions Architect, or similar
- Familiarity with financial regulations and frameworks (e.g., Basel III, MiFID II, GDPR, SOC 2)
- Experience with Agile or DevOps methodologies
Benefits
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support and network-building opportunities
Company Overview
Company H1B Sponsorship