Note: The job is a remote job and is open to candidates in USA. Cisco is a technology company that develops solutions connecting and protecting data and infrastructure. The Engineering Product Manager will lead the Observability Center of Excellence and Developer Experience strategy, roadmap, and operating model while improving observability practices, developer velocity, reliability, and incident response. The role partners across engineering, SRE, design, security, sales, marketing, and go-to-market teams to drive measurable product and operational outcomes.
Responsibilities
- Own the vision, multi-quarter strategy, roadmap, and operating model for the Observability Center of Excellence
- Own the organization’s Developer Experience vision and roadmap, defining the principles, golden paths, and success measures that reduce developer friction and improve engineering velocity, quality, and satisfaction
- Define clear, outcome-based priorities across product, engineering, and operations teams, linking investments to measurable improvements in time-to-market, availability, performance, digital experience, and incident response
- Lead prioritization and complex trade-off decisions across multiple products and teams; maintain strategic focus while adapting quickly to operational risks and changing needs
- Partner closely with engineering, SRE, support, and on-call teams to identify monitoring gaps, remove operational blockers, and improve detection, diagnosis, and resolution of performance and availability issues
- Serve as a trusted technical product and incident-management-process advisor; partner with sales and marketing teams to translate CoE learnings into compelling customer-facing artifacts
- Establish feedback loops that turn operational data, incident learnings, and internal product usage into product improvements, reference practices, and reusable guidance
- Foster candid communication, healthy debate, clear decision-making, and accountability across teams working on shared reliability and platform outcomes
- Conduct market, competitive, and internal-user validation to identify product gaps, differentiators, adjacencies, and new opportunities for the observability portfolio
- Influence platform strategy across an 18-24 month horizon and align multiple teams around a cohesive product experience
- Evangelize the Observability CoE internally, creating a community of practice that enables product teams to adopt, learn from, and contribute to its evolution
Skills
- Bachelor's degree plus 12 years of related experience, Master's degree plus 8 years of related experience, or PhD plus 5 years of related experience
- Product management experience for complex SaaS, platform, developer, cloud, or observability products
- Hands-on experience with one or more of: digital experience monitoring, infrastructure monitoring, or application performance monitoring
- Experience using data, telemetry, and customer or user insights to shape product strategy, priorities, and measurable outcomes
- Experience leading cross-functional teams through ambiguous, technically complex decisions
- Experience establishing or leading an observability, reliability, developer productivity, or operational-excellence center of excellence or community of practice
- Close working experience with teams responsible for performance and availability incident management, SRE, reliability engineering, or production operations
- Knowledge of software-development and cloud-deployment tooling, such as CI/CD, infrastructure as code, containers, Kubernetes, public-cloud platforms, and developer workflows
- Experience with AI-assisted development workflows
- Experience defining or working with service-level indicators/objectives, alerting, incident analytics, root-cause analysis, and reliability metrics
- Ability to influence senior engineering and product leaders, align teams around shared priorities, and drive execution with quality and urgency
- Experience applying automation or AI tools to improve product, engineering, or operational workflows responsibly
Benefits
- Remote work arrangement
- Medical insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- Dental insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- Vision insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- 401(k) plan with a Cisco matching contribution for U.S. employees, subject to Cisco’s plan eligibility rules
- Paid parental leave for U.S. employees, subject to Cisco’s plan eligibility rules
- Short- and long-term disability coverage for U.S. employees, subject to Cisco’s plan eligibility rules
- Basic life insurance for U.S. employees, subject to Cisco’s plan eligibility rules
- Grants of Cisco restricted stock units may be available to eligible employees, vesting following continued employment for defined periods
- 10 paid holidays per full calendar year for U.S. employees
- 1 floating holiday for non-exempt U.S. employees
- 1 paid day off for an employee’s birthday for U.S. employees
- Paid year-end holiday shutdown for U.S. employees
- 4 paid days off for personal wellness for U.S. employees
- Non-exempt U.S. employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
- Exempt U.S. employees participate in Cisco’s flexible vacation time off program, with no defined limit on how much vacation time eligible employees may use, subject to availability and business limitations
- 80 hours of sick time off provided on the hire date and each January 1st thereafter for U.S. employees
- Up to 80 hours of unused sick time may be carried forward from one calendar year to the next for U.S. employees
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer for U.S. employees
- Employees in non-sales roles are eligible to earn annual bonuses subject to Cisco’s policies
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