Note: The job is a remote job and is open to candidates in USA. Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. The Engineering Manager, CRM Systems will lead the Salesforce team to support the company's Go-To-Market and Customer Support organizations, focusing on developing scalable solutions and leveraging AI to enhance productivity.
Responsibilities
- Lead, hire, and develop a high-performing team of Salesforce administrators and developers operating at the leading edge of AI adoption
- Partner with Product to establish a clear technical strategy, architecture, and roadmap for Human Interest’s CRM systems
- Deliver reliable, scalable solutions that support critical GTM and CS&O workflows across the customer lifecycle
- Invest in platform, architecture, testing, observability, and CI/CD improvements that increase delivery speed and minimize production errors
- Establish the processes the team needs to successfully develop, maintain, and support its solutions, including sprint planning, technical design reviews, release management, on-call rotations, incident response, and quarterly planning
- Identify opportunities to use Agentforce and other AI capabilities to improve employee productivity and customer outcomes
- Make thoughtful build-versus-buy decisions, including whether a capability should be implemented in Salesforce, provided by another vendor, or built as a custom solution
Skills
- 5+ years of experience leading engineering or technical teams in the Salesforce domain
- Prior hands-on software engineering experience and a strong understanding of software architecture, APIs, integrations, automated testing, and CI/CD
- Experience with Salesforce platform capabilities and concepts such as Sales Cloud, Service Cloud, CPQ, Flow, Apex, Lightning Web Components, data modeling, security and permissions, and system integrations
- Experience establishing effective engineering practices for planning, development, code review, deployment, incident response, and operational support
- Experience directing AI coding agents (e.g. Claude Code, Codex, or Cursor) in a professional setting
- Excellent communication skills and the ability to build trusted relationships with stakeholders
- A bachelor's degree in Computer Science or a related technical field
- Experience deploying Agentforce or other AI-powered customer support, sales, or operations agents
- Experience managing Salesforce code and delivery through GitHub and CI/CD pipelines
- Experience supporting complex GTM workflows, including lead routing, opportunity management, CPQ, contracting, onboarding, and revenue operations
- Experience supporting high-volume customer service or operations teams using Service Cloud, omnichannel routing, knowledge management, and case automation
- Experience operating customer-facing systems in fintech or another highly regulated industry
- Familiarity with security, privacy, auditability, and data-governance requirements for systems containing sensitive customer information
Benefits
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Company Overview
Company H1B Sponsorship