Note: The job is a remote job and is open to candidates in USA. SailPoint empowers complex organizations by placing identity at the center of security and IT. The Engagement Manager, Forward Deployed Engineering, serves as the programmatic backbone for global modernization initiatives, overseeing engagement management, process governance, deal scoping, pre- to post-sales handoffs, and enablement programs.
Responsibilities
- Design, implement, and maintain standard operating procedures (SOPs) for the end-to-end modernization deal lifecycle
- Establish programmatic governance over scoping frameworks, ensuring consistency, quality control, and continuous improvement across all global regions
- Identify operational bottlenecks within the Forward Deployed Engineering team and develop scalable, repeatable processes to resolve them
- Oversee and execute global Level of Effort (LOE) estimations, utilizing standardized frameworks to ensure rapid turnaround times and maintain deal velocity
- Manage and continuously optimize the global scoping calculator, acting as the owner of the tool's underlying logic and programmatic updates
- Act as a tactical resource and process guide on customer-facing sales calls, seamlessly navigating stakeholders through the modernization pathway
- Provide feedback based on experience in pre-sales activities to larger FDE team
- Build and govern the pre-to-post-sales handoff process between the Forward Deployed Engineering team, SailPoint Professional Services (PS), and Partners
- Standardize how scoping requirements are translated into clear deployment guidelines, technical specifications, and Statements of Work (SOWs) inputs to eliminate ambiguity
- Serve as the central program liaison for PS and Partners, ensuring adherence to established engagement procedures on active modernization projects
- Architect and manage a formalized enablement program to drive a regular cadence of knowledge transfer and best-practice sharing for the global Partners, PS and Sales teams
- Develop repeatable educational playbooks to scale awareness for legacy modernization prospects and net-new Forward Deployed Engineering opportunities
- Complete internal corporate onboarding and integrate with the Forward Deployed Engineering team
- Complete Product Training: Successfully finish the Identity Security Leader and the Identity Security Administrator (Identity Security Cloud) training paths via SailPoint Identity University, establishing a strong baseline knowledge of Identity Security principles and core platform functionality
- Shadow the Director on active deal scoping, sales calls, and internal enablement sessions to understand the current pre-sales operational lifecycle
- Conduct a comprehensive audit of existing LOE calculators, scoping frameworks, and FDE SOPs to identify immediate gaps and process improvement opportunities
- Take over the day-to-day execution of global LOE estimations and scoping for modernization deals, actively maintaining the global scoping calculator
- Actively participate as a tactical FDE resource on customer-facing sales calls to guide stakeholders through the modernization pathway
- Draft and implement initial iterations of new standard operating procedures (SOPs) for the pre-sales to post-sales SOW handoff
- Partner closely with the Senior Project Manager to execute smooth project transitions to the PS and Partner delivery teams
- Fully govern the FDE pre-sales scoping lifecycle, operating as the definitive process owner and ensuring consistent, high-quality deliverables globally
- Architect, launch, and manage the formalized FDE enablement program for the global PS and Sales organizations
- Autonomously manage cross-functional pre-sales handoffs, significantly reducing the Director's day-to-day tactical involvement in deal scoping
- Establish a mature, closed-loop feedback mechanism with the Senior Project Manager—using real-world post-sales delivery data to continuously refine and optimize pre-sales scoping calculators and frameworks
Skills
- You are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities
- It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization
- You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads
- You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise
- Experience: 5+ years of experience in program management, process engineering, technical pre-sales, or engagement management within the enterprise software space
- Process Design: Strong proven track record of creating, documenting, and enforcing standard operating procedures (SOPs) and operational frameworks from scratch
- Scoping & Frameworks: Experience developing programmatic tools, Level of Effort (LOE) calculators, and standardizing Statement of Work (SOW) generation
- Project & Program Management: Exceptional organizational skills with the ability to manage multiple concurrent deal cycles while simultaneously building long-term operational infrastructure
- Communication: Exceptional ability to drive cross-functional alignment, manage change, and clearly communicate process updates to technical and business stakeholders
- Ability to travel up to 15%
- Bachelor's degree or equivalent work experience
- Technical Aptitude: Ability to quickly learn software solutions, deployment methodologies, and modernization concepts to effectively build processes around them (IAM experience is a plus, but deep architectural knowledge is not required)
Benefits
- This role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission
- Potential eligibility for equity participation
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Life insurance and Accidental Death & Dismemberment (AD&D)
- Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
- 401(k) Savings and Investment Plan with company matching
- Flexible vacation policy
- 8 paid holidays annually
- Sick leave
- Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Company Overview
Company H1B Sponsorship