Note: The job is a remote job and is open to candidates in USA. ROCKCREST is seeking an Employee Navigator Consultant to support clients' benefits administration systems. The role leads implementations, integrations, configuration, testing, data migration, optimization, reporting, troubleshooting, training, and ongoing platform administration.
Responsibilities
- Lead Employee Navigator implementations, including discovery, requirements gathering, configuration, testing, data migration, launch, and post-launch support
- Design and maintain integrations and feeds (EDI/API) between Employee Navigator and HRIS, payroll platforms, insurance carriers, and other business systems
- Serve as a subject matter expert, advising stakeholders (including brokers and employer groups) on Employee Navigator capabilities, system design, and practical ways to meet business needs
- Administer the platform, including complex case builds, benefits enrollment setup, rate tables, eligibility rules, and automated workflows
- Partner with business teams to gather feedback, prioritize enhancement requests, and recommend configuration or process improvements
- Review existing configurations and processes to improve automation, reporting, data quality, and user adoption
- Configure open enrollment setups, qualifying life event (QLE) rules, notifications, dashboards, and reports to support benefits programs
- Monitor system performance and data accuracy; investigate discrepancies and coordinate resolutions with internal teams, carriers, and Employee Navigator support
- Support system updates and open enrollment cycles by assessing their impact, testing changes, and communicating updates to stakeholders
- Develop documentation, training materials, and administrator guidance to promote consistent system use
- Provide ongoing support to administrators and end users, including troubleshooting, training, and assistance with day-to-day system questions
Skills
- Hands-on experience implementing and administering Employee Navigator
- Experience with system integrations, carrier feeds, payroll data mapping, testing, and troubleshooting
- Strong understanding of employee benefits, health insurance administration, and how to translate plan designs into system requirements
- Ability to manage projects, communicate clearly with technical and nontechnical stakeholders, and balance competing priorities
- Experience improving established Employee Navigator environments through configuration, process changes, and reporting
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