Note: The job is a remote job and is open to candidates in USA. DHL Supply Chain is seeking an Employee and Labor Relations Program Manager to manage employee and labor relations strategies, programs, and solutions across assigned sites or regions. The role partners with business and HR leaders, conducts investigations, supports conflict resolution and union-related activities, ensures policy and compliance adherence, and develops workforce analytics and training initiatives.
Responsibilities
- Devise and implement effective employee and labor relations strategies for site(s) as assigned
- Identify and implement progressive employee and labor relations solutions that support business objectives and enhance the associate experience
- Build and maintain positive working relationships with associates, management teams, and union leadership, where applicable
- Partner with Operations and Human Resources leadership to develop and implement employee and labor relations solutions
- Manage and administer the Company's Employee & Labor Relations policies, procedures, and programs
- Proactively identify leadership development opportunities and facilitate training focused on employee and labor relations competencies
- Provide reporting, analytics, and trend analysis to monitor employee and labor relations climates and identify meaningful metrics that drive service delivery and operational effectiveness
- Analyze and interpret complex employee data to develop solutions for employee and labor relations matters impacting operations
- Conduct thorough, objective, and compliant employee and labor relations investigations
- Provide guidance and support to management regarding performance management, corrective action, workplace conflict resolution, policy interpretation, and associate concerns
- Empower managers through coaching, consultation, and education on employee and labor relations best practices
- Assist with union campaigns and education related to labor organizing activities, as applicable
- Support grievance administration, arbitration preparation, and labor relations processes as assigned
- Assist with collective bargaining agreement implementation and interpretation, where applicable
- Partner with Human Resources, Operations, Shared Services, Legal, and Compliance teams to deliver effective employee and labor relations solutions
- Ensure timely and appropriate resolution of employee complaints, workplace concerns, and escalated associate issues
- Support Human Rights compliance processes and workplace investigations
- Develop and maintain employee and labor relations resources, training materials, case documentation, and reporting tools
- Lead and participate in Employee & Labor Relations projects and strategic initiatives
- Perform other duties as assigned
Skills
- 7-10 years of Human Resources experience with significant emphasis on Employee Relations and/or Labor Relations, required
- Previous experience handling complex employee relations investigations and workplace conflict resolution, required
- Demonstrated ability to effectively communicate and influence all levels of the organization, including hourly associates and senior leadership, required
- Experience providing guidance and consultation on employee and labor relations matters, required
- Bachelor's Degree in Human Resources, Labor Relations, Business Administration, Psychology, Sociology, or related field, preferred
- Labor relations, collective bargaining, grievance management, or union campaign experience, preferred
- 5-7 years of HR Generalist or HR Business Partner experience, preferred
- Experience analyzing workforce data, trends, and metrics to develop actionable business solutions, preferred
Benefits
- Remote work with travel up to 25%
- Affordable insurance benefits, including health, dental, vision, and life insurance
- 401(k) plan
- Paid vacation
- Paid holidays
- Associate development and training
Company Overview