Note: The job is a remote job and is open to candidates in USA. PharMerica is a closed-door pharmacy focused on fulfilling the pharmaceutical needs of long-term care and senior living clients. The eMAR Implementation Consultant will manage eMAR system integrations, ensuring successful implementation by coordinating schedules and collaborating with stakeholders and vendors.
Responsibilities
- Leads the Implementation of eMAR integrations to develop timelines and working with key stakeholders and external eMAR vendors to ensure a successful integration leveraging AS/400 and or Framework application
- Complete required implementation, validation checklists, and documentation for new interfaces
- Review and coordinate implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility
- Identify and prioritize issues and concerns the document and communicate to leadership
- Coordinate in-services, training, and audits in accordance with guidelines and best practice
- Provides eMAR integration product support to new and existing customers as it relates to the implementation and/or integration process
- Consult with internal teams, partner companies, new / existing customers, and third party system vendors
- Problem solves, including field incoming requests, dealing with issues proactively, suggesting solutions that meet and exceeds customer’s needs
- Remote into workstations / applications to troubleshoot and resolve issues
- Provide post implementation and on-going eMAR / EHR interface integration support by working independently with customers for successful resolution
- Performs other tasks as assigned
Skills
- BA/BS or equivalent experience
- Must have at least 1 year or more experience working with 3rd party eMAR / EHR systems implementing integration projects and or providing technical product support
- Extraordinary customer service and relationship management experience
- Ability to handle multiple customer inquiries and channels simultaneously
- Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders
- Excellent communication and customer relationship skills
- Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework
- Creative solving of technical problems ensuring the ability to deliver integrations across a wide variety of systems
- Ability to focus on deadlines and deliverables ensuring the ability to deliver successful integrations repeatedly on time and within scope
- Field support requests and manage problem resolution documentation and ticketing system
- Valid driver's license
- Multi-tasking, Project Management, Analytical and technical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem solving skills
- Preferred experience or working knowledge of one or more of the following products – PointClickCare, QuickMAR, Yardi, Eldermark
- Experience or working knowledge of the following Microsoft Applications: Microsoft Project Online, Teams, Sharepoint, Power Automate, Forms
- Experience or working knowledge of one or more of the following products: AS/400 and or Framework application
Benefits
- Health, dental, vision and life insurance benefits
- Company paid STD and LTD
- Tuition Assistance
- Employee Discount Program
- 401k
- DailyPay
- Flexible schedules
- Paid-time off
- Tuition reimbursement
- Non-retail/Closed-door environment
Company Overview