Company: [Beth Israel Lahey Health]
Location: Fully Remote (Work from Home)
Employment Type: [Full-Time / Part-Time / Flexible Shifts]
Compensation: [Insert Pay Rate, e.g., $20.00 – $30.00] per hour + Competitive Benefits
Position Overview
Are you looking for a stable remote role but prefer to avoid phone queues and cold calling? We are seeking detail-oriented, reliable individuals to join our team as Entry-Level Remote Email & Chat Support Agents.
In this role, you will assist our users entirely through written communication, managing incoming text chats and email help tickets. This position is 100% non-phone based. We provide a comprehensive, fully paid training program to equip you with all the templates, product knowledge, and technical workflows you need to succeed from day one.
Key Responsibilities
Manage Inbound Queues: Respond promptly and politely to customer questions arriving via live web chat and email ticketing systems.
Problem Solve & Guide: Help users resolve account login errors, process subscription setups, track orders, and handle basic billing inquiries.
Utilize Resources: Use our pre-written response templates, internal help documents, and knowledge base to deliver accurate solutions.
Escalate Technical Bugs: Correctly tag and route advanced technical issues or specialized customer requests to senior tier support teams.
Maintain Written Quality: Keep a helpful, empathetic, and highly professional tone in every message to maximize customer satisfaction.
What We Offer
Comprehensive Paid Training: Structured remote onboarding modules covering our software, common support scenarios, and chat workflows.
Competitive Pay: Steady hourly wages with reliable, regular pay schedules and performance-based growth opportunities.
No Degree or Experience Needed: Beginner-friendly. We hire for typing accuracy, written clarity, and a strong willingness to learn.
Flexible Scheduling: Select your shifts weekly [mention if applicable, e.g., mornings, afternoons, evenings, or weekends].
Requirements & Qualifications
Technical Setup: A dependable desktop or laptop computer with a stable, high-speed internet connection.
Strong Typing Skills: Ability to type at least [e.g., 40–45] WPM with high accuracy.
Written Communication: Excellent written English skills, including proper grammar, clear spelling, and professional reading comprehension.
Detail-Oriented: Ability to follow step-by-step documentation closely and multi-task between a few chat windows simultaneously.
Work Authorization: Must be legally authorized to work in the United States without sponsorship.