Note: The job is a remote job and is open to candidates in USA. Gritter Francona is seeking a Program Manager to support the design, implementation, evaluation, and potential national expansion of an Elevated Risk Care Management Pilot for Veterans at elevated risk of suicide. The role manages cross-functional healthcare program activities, clinical workflows, stakeholder coordination, implementation across three sites, performance measurement, technical deliverables, and transition planning.
Responsibilities
- Provide disciplined, comprehensive, and flexible program and project management across all phases of the ERCM Pilot
- Develop, maintain, and execute integrated project plans, schedules, milestones, dependencies, risks, issues, decisions, and action items
- Support planning, initiation, execution, monitoring, and closeout of program activities within an integrated healthcare system
- Establish and maintain project governance, including Integrated Project Team (IPT) structures, meeting cadence, decision-making processes, and escalation pathways
- Coordinate cross-functional workstreams and ensure activities remain aligned with approved program goals, timelines, and outcomes
- Maintain comprehensive program documentation and ensure materials are suitable for Government leadership, field stakeholders, and operational use
- Identify barriers, risks, dependencies, and opportunities and develop mitigation and resolution strategies
- Support formation and ongoing management of the IPT
- Facilitate development and refinement of the problem statement, program hypothesis, objectives, and desired outcomes
- Assist with development of the business, clinical, operational, and implementation foundation for the pilot
- Support development of governance structures, performance measures, evaluation requirements, and site-selection criteria
- Coordinate stakeholder input and synthesize findings into actionable recommendations for program leadership
- Develop briefing materials and decision documents to support leadership review and approval
- Support development and finalization of the ERCM operating model, workflows, roles, responsibilities, and escalation processes
- Translate program objectives into practical clinical and operational workflows
- Facilitate collaboration among suicide prevention, mental health, care management, primary care, and other relevant clinical and operational stakeholders
- Identify opportunities to reduce duplicative outreach and improve continuity and accountability for high-risk Veterans
- Develop implementation plans, standard operating procedures, workflow documentation, training materials, communication products, and other implementation tools
- Support readiness assessments for participating pilot sites
- Coordinate and manage implementation of the ERCM Pilot across three selected sites
- Develop site-specific implementation plans while maintaining consistency with the approved pilot model
- Facilitate site onboarding, readiness activities, training, workflow implementation, and stakeholder engagement
- Monitor implementation progress, identify barriers, and coordinate timely resolution of issues
- Establish standardized reporting processes, dashboards, and performance-monitoring mechanisms
- Track key milestones, deliverables, risks, issues, decisions, and corrective actions
- Support regular communication with Government program leads, site leadership, clinical teams, and other designated stakeholders
- Promote consistent implementation while identifying and documenting site-level adaptations and lessons learned
- Support development and execution of the pilot evaluation framework
- Coordinate collection, organization, and interpretation of implementation and performance data in collaboration with Government evaluation leads and stakeholders
- Monitor defined measures of program performance, implementation fidelity, care coordination, stakeholder engagement, and operational effectiveness
- Develop recurring reports, dashboards, executive briefings, and other products that communicate pilot progress and findings
- Identify trends, lessons learned, implementation challenges, and opportunities for improvement
- Support preparation of a formal, evidence-based assessment of pilot effectiveness
- Translate evaluation findings into actionable recommendations for refinement and potential scale
- Support development of an action plan based on pilot findings and evaluation results
- Develop transition materials and implementation resources to support phased national expansion
- Assist with development of implementation toolkits, training resources, communications, governance materials, workflow guidance, and performance-monitoring tools
- Support a deliberate, phased national rollout beginning with operational environments similar to the pilot sites and expanding incrementally
- Identify requirements, dependencies, risks, and resource considerations associated with national implementation
- Develop recommendations for sustaining performance monitoring and continuous improvement during expansion
- Support leadership decision-making regarding continuation, refinement, and expansion of the ERCM model
- Serve as a central coordination point among Government program leads, clinical stakeholders, pilot sites, and contractor team members
- Facilitate IPT meetings, working sessions, stakeholder engagements, and program reviews
- Develop agendas, briefing materials, meeting minutes, decision logs, action-item trackers, and executive-level communications
- Communicate complex clinical, operational, technical, and programmatic information clearly to diverse audiences
- Build effective working relationships with BHIP teams, MHTCs, suicide prevention personnel, care management teams, and other clinical and operational stakeholders
- Ensure stakeholder feedback is appropriately documented, evaluated, and incorporated into program decisions
- Develop high-quality technical, operational, and executive-level documents
- Prepare program plans, implementation plans, reports, briefings, standard operating procedures, workflow documentation, evaluation summaries, action plans, and transition materials
- Ensure deliverables are clear, accurate, logically structured, appropriately tailored to the audience, and aligned with Government requirements
- Maintain version control and organized project documentation throughout the pilot lifecycle
Skills
- Master's degree in healthcare administration, public health, business administration, health services, social sciences, clinical discipline, or a related field
- Minimum of 10 years of relevant healthcare experience, including experience applicable to the responsibilities described in this requirement
- Project Management Professional (PMP) certification, with a minimum of six years of experience supporting a large corporation, healthcare organization, or government agency
- Preferred experience supporting the Department of Veterans Affairs (VA) or other large federal healthcare system
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
Company Overview