Note: The job is a remote job and is open to candidates in USA. Catharsis Productions creates safe and respectful communities through innovative programs, workshops, and consulting that challenge oppressive attitudes and shift behavior. The eLearning Implementation Specialist manages the technical implementation and day-to-day administration of online programs, including configuring eLearning deployments, maintaining client platforms, troubleshooting integrations, and supporting licensed users.
Responsibilities
- Configure and deploy approximately 100 unique eLearning program setups annually, with each program containing multiple technical variables including content customization, SFTP file path configuration, roster formatting and uploads, SSO authentication and testing, and automated reporting workflows
- Build and edit programs using Articulate Storyline; publish files for internal LMS and create SCORM packages in accordance with client specifications
- Conduct quality assurance and accessibility testing on all program content and functionality
- Oversee automated reporting systems and email workflows to ensure consistent delivery
- Troubleshoot and resolve technical issues related to program setup, integration failures, and system configurations (Note: This is not end-user help desk support; you'll be solving complex technical problems related to program implementation and system integrations)
- Build and maintain strong client relationships primarily through email communication, providing clear technical explanations, proactive updates, and professional responsiveness throughout the implementation lifecycle
- Enter and verify data accurately in Salesforce CRM
- Perform other duties as assigned
Skills
- Bachelor's degree or equivalent experience
- Minimum of 4 years of professional experience in technical implementation, system configuration, or learning technology deployment (not help desk or end-user support)
- Demonstrated experience managing complex, multi-variable technical setups where each implementation requires unique configuration
- Experience with client-facing multi-dependency technical project timelines and deliverables
- Experience in eLearning and LMS platform deployment preferred
- Experience with Articulate preferred, experience with other course authoring tools a plus
- Experience with Salesforce a plus
- Experience with HappyFox or other tech support ticketing system a plus
- Understanding of functionality, structure, configuration, SCORM standards, user management
- Working knowledge of Articulate Storyline for building, editing, and publishing content
- CRM platforms (e.g., Salesforce), data integrity principles, basic reporting
- SFTP protocols, file paths, secure data exchange, data-handling procedures, WCAG/508 guidelines and eLearning best practices
- Proficient with Excel, Word, PowerPoint, Outlook
- Multi-step program setup including content uploads, roster formatting, reporting, SFTP configuration, automated workflows
- Ability to work with programs containing numerous variables, dependencies, and unique specifications; maintain accuracy across concurrent projects with different technical requirements
- Diagnose and resolve LMS issues, roster failures, file transfer problems, user access issues
- Test content functionality, navigation, authentication, accessibility, and reporting with high attention to detail
- Maintain clear records of configurations, requirements, and troubleshooting steps
- Translate technical concepts into user-friendly language; provide effective support via email and video conferencing
- Manage multiple concurrent deadlines involving technical and non-technical dependencies
- Analytical thinking with strong spreadsheet proficiency
- Exceptional precision required—each program setup is unique, and configuration errors can impact entire client deployments. Ability to systematically verify multiple technical components before launch
- Identify errors in content, configuration, data entry, and testing
- Exceptional organizational skills and ability to multitask effectively
- Self-motivated and self-disciplined; able to work independently, remotely, and collaboratively
- Detail-oriented mindset: ability to track and manage numerous unique variables across multiple concurrent programs without losing accuracy
- Comfort with complexity: energized (not overwhelmed) by technical challenges involving multiple moving parts and dependencies
- Professional demeanor: respectful, friendly, and service-oriented with clients and colleagues
- Written communication strength: professional, clear, and proactive email communication style that builds client confidence
- Comfort level: able to work with sensitive content related to sexual assault, harassment, domestic violence, stalking, and substance use
- The role is primarily scheduled during standard business hours; however, evening and weekend availability will be required at times to support program launches, deadlines, system issues, or time sensitive needs
Benefits
- Remote work
- For full-time employees, medical, dental, and vision insurance
- For full-time employees, paid time off (PTO)
- For full-time employees, a 401(k)-retirement plan
- Other benefits in accordance with company policies
Company Overview