Note: The job is a remote job and is open to candidates in USA. Spectrum Health Care (SHC) is a mission-driven healthcare organization focused on whole-person behavioral health care. The EHR & IT Systems Specialist supports hardware, software, Microsoft 365, and the organization’s electronic health record system while training staff and troubleshooting technology issues. The role also manages SQL Server tasks, reporting, data work, and technical documentation.
Responsibilities
• Provide day-to-day support for hardware, software, and Microsoft 365 (user accounts, password resets, email, Teams)
• Own and administer our Electronic Health Record system (NextGen Enterprise preferred)
• Train new and existing staff on EHR workflows and technology tools
• Troubleshoot common software and hardware issues for staff across the organization, remotely
• Monitor SQL Server jobs and perform basic query work to support operations
• Own reporting and data tasks using tools like Hex, Power BI, or Excel
• Document issues, resolutions, and procedures to keep the team informed
Skills
• 3+ years of experience administering or supporting an EHR system in a clinical environment (NextGen Enterprise strongly preferred; Epic, eClinicalWorks, or similar EHR admin experience considered)
• Hands-on NextGen Enterprise administration experience - template building/support, system configuration, and user/security setup - or comparable EHR Admin experience
• Ability to build and maintain SQL queries and stored procedures, and troubleshoot SQL Server Agent jobs
• Experience training end users on clinical or business software
• Proficiency with Microsoft 365 administration and troubleshooting
• Strong communication skills across clinical, administrative, and leadership audiences
• Experience with Python for scripting, automation, or data pipelines
• Familiarity with data analytics tools (Hex, Power BI, Tableau, or similar)
• Excel proficiency including VLOOKUPs and pivot tables
• Experience in a behavioral health or outpatient clinical setting
Benefits
• Remote work arrangement
• Full-time employment
• Opportunities to grow across EHR, infrastructure, and analytics
• Meaningful work that directly supports the people caring for our community
• Small, collaborative IT team with broad scope and real ownership
• Mission-driven organization focused on whole-person behavioral health care
Company Overview
• A proudly Canadian company with over 45 years of experience, Spectrum Health Care delivers a standard of care and a level of service that is reliable, trusted and unsurpassed in quality. It was founded in 1977, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://spectrumhealthcare.com/.
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