Note: The job is a remote job and is open to candidates in USA. Allied Vaughn is an employee-owned home entertainment company that operates Movie Zyng, a rapidly growing internet specialty retailer for physical media collectors. They are seeking an Ecommerce Operations Manager to oversee daily operations, focusing on ecommerce merchandising, promotional planning, customer experience management, and operational leadership.
Responsibilities
- Develop monthly and quarterly promotional calendars
- Identify products and collections to feature in promotions
- Create merchandising strategies that drive revenue and customer engagement
- Analyze sales trends and recommend promotional opportunities
- Coordinate launch plans for new product releases
- Optimize product collections, category pages, and featured products
- Own the email marketing calendar
- Coordinate campaign development and execution
- Work with customer segmentation strategies
- Develop customer retention initiatives
- Improve repeat purchase rates and customer lifetime value
- Monitor campaign performance and recommend improvements
- Assist with management of the Shopify storefront
- Coordinate pricing and promotional setup
- Ensure website merchandising remains current and effective
- Monitor site performance and customer experience
- Coordinate with technical resources on site enhancements and integrations
- Analyze sales, traffic, conversion, and customer behavior trends
- Monitor key performance indicators
- Identify opportunities to improve conversion rates and average order value
- Develop regular performance reporting
- Recommend actions based on business insights
- Oversee customer service operations
- Monitor customer satisfaction and service levels
- Identify opportunities to improve the customer journey
- Assist in developing customer loyalty and engagement programs
- Coordinate activities of customer service and operational support personnel
- Work cross-functionally with technology, fulfillment, marketing, and licensing teams
- Assume increasing responsibility for overall business performance
Skills
- 3+ years experience in ecommerce management, operations, merchandising, or digital marketing
- Experience working with Shopify or similar ecommerce platforms
- Strong analytical and reporting skills
- Excellent organizational and project management abilities
- Experience coordinating promotional campaigns
- Strong written communication skills
- Ability to manage multiple priorities simultaneously
- Experience with Klaviyo or other email marketing platforms
- Experience managing contractors or small teams
- Experience in direct-to-consumer retail businesses
- Experience with loyalty, affiliate, or influencer marketing programs
- Familiarity with Google Analytics and ecommerce reporting tools
Benefits
- Allied Vaughn offers all standard benefits like medical, dental, vision, life, etc.
- We also offer Profit Sharing and an employee stock option plan to all full-time employees.
Company Overview