Note: The job is a remote job and is open to candidates in USA. Cincinnati Children's Hospital Medical Center is one of the nation's top-ranked pediatric healthcare organizations, seeking an EBA Technical Analyst I to support their mission of improving child health. This role involves working with enterprise applications and databases to enhance employee experiences and streamline operations, while leveraging technical skills in SQL, programming, and system analysis.
Responsibilities
- Support and develop integration between workday and other tertiary systems
- Support tertiary system’s as primary/secondary role
- On-call support for Workday and all other tertiary systems on rotating basis
- Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity that improves the business operations and employee experience of the medical center
- Works on projects and tasks with guidance and direction from more senior level team members
- Observe technical analysts and business systems analysts working with the end user community to learn how to develop requirements for system solutions
- Addresses production support, application configuration and enhancements with direction from senior level team members as needed
- With guidance, assists in system testing and technical documentation
- Observes Technical Reviews
- Utilizes Development lifecycle process and documentation to implement and support system solutions
- Provides technical support and problem resolution assistance for production and process issues
- Seeks guidance to troubleshoot and decipher error messages
- Assists with the appropriate Change Control methods to implement system solutions
- Supports departmental efforts to improve customer satisfaction
- Monitors system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies
- Provides end-user support
- Monitor SLA's and escalates as needed
- Adhere to and promote continual adoption of change management policies and procedures
- Model outstanding customer service behavior, including timely and effective follow-up with customers
- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education
- Develop and maintain positive relationships
- Works well with others and fosters a positive team environment
- Participate in instructional seminars
- Continued development on Cincinnati Children's computer-based systems
Skills
- Bachelor's degree in a related field OR equivalent combination of education and experience
- 0+ years of experience in a related job discipline
- Basic programming or scripting experience (academic or hands-on) with a willingness to learn and develop technical skills
- Foundational knowledge of SQL, including simple queries and data retrieval
- Exposure to web and data technologies such as XML, XSLT, CSS, or JavaScript
- Basic understanding of file transfer concepts (e.g., FTP, SFTP) and data movement processes
- Familiarity with API concepts, including SOAP and REST, through coursework or project experience
- Basic familiarity with AI tools or concepts (e.g., generative AI, automation tools) and an interest in applying them to improve workflows and efficiency
Benefits
- Hybrid Requirements: This position requires approximately 5% on-site presence based on operational and support needs.
- Comprehensive job description provided upon request.
- Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.
- EEO/Veteran/Disability
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