Note: The job is a remote job and is open to candidates in USA. Johnson & Johnson MedTech develops innovative healthcare and orthopaedic solutions that are smarter, less invasive, and more personalized. The Early Intervention Key Account Manager will execute strategy and lead relationship management across a defined geographic market, including pricing, contracting, data-driven decisions, gross profit performance, and collaboration with internal business partners.
Responsibilities
- Manage key accounts: Develop & maintain relationships with key healthcare clients, including hospitals, clinics, GPOs, IDNs, and HCPs
- Sales strategy: Collaborate with the FSO to develop & implement tailored sale strategies for key accounts, ensuring revenue growth and market expansion
- Sales & business development: Identify new business opportunities and provide visibility to the appropriate stakeholders
- Customer support: Serve as the primary point of contact for administrative personnel at key accounts
- Market insights: Monitor industry trends, competitor activities, and customer needs to provide valuable insights and stay ahead of competition
- Account performance: Manage account performance by monitoring contract compliance and performance, as well as conducting routine business reviews with key customers
- Contract negotiations: Participate/lead negotiations of contracts and pricing agreements with key accounts
- Compliance & regulations: Ensure adherence to industry regulations, standards, and company policies for all activities involving products & services
- Cross-functional collaboration: Work closely with FSO, Marketing, Market Access & Pricing, and other departments to ensure seamless account management and customer satisfaction
- Account retention: Focus on building customer loyalty through exceptional service and ensuring the long-term success of the partnership
Skills
- Minimum of Bachelor's Degree required
- A minimum of 6 years of relevant experience
- Solid understanding of the U.S. healthcare market, including industry trends, customer dynamics, legal and compliance requirements
- Experience in successful customer negotiations where all business objectives were met or exceeded
- Strategic thinking skills (problem solving skills in complex negotiations)
- Experience developing strategic contracting proposals and successfully executing customer negotiations
- Financial acumen, with an understanding of gross profit, erosion, pricing impact, inventory management
- Experience working in a highly matrixed environment and influencing across multiple stakeholder groups with an enterprise mindset
- Collaborative style, ability to process multiple, complex and often conflicting inputs to build an executable contract strategy
- Strong analytical skills
- Highly effective communication skills
- Proven ability to manage through constructive conflict
- Preferably in Pharmaceutical sales or Key Account Management
- Account Management
- Alliance Formation
- Commercial Awareness
- Customer Centricity
- Customer Experience Management
- Execution Focus
- Goal-Oriented
- Interpersonal Influence
- Market Savvy
- Medical Technology
- Personalized Services
- Process Improvements
- Retail Promotions
- Revenue Management
- Sales Projections
- Solutions Selling
- Sustainable Procurement
- Technical Credibility
- Vendor Selection
Benefits
- Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), subject to the terms of their respective plans.
- This position is eligible to participate in the Company’s long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
Company Overview