Note: The job is a remote job and is open to candidates in USA. LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize its Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. The role supports CRM customization, Power Platform integrations, reporting, and end-user support in collaboration with developers and cross-functional teams.
Responsibilities
- Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys)
- Maintain and improve customer-facing Power Pages / Power Apps portals
- Customize entities, workflows, forms, and dashboards to meet business requirements
- Manage user roles, permissions, and security settings
- Monitor system performance and troubleshoot issues
- Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation
- Support data integration between Dynamics365 Dataverse and other enterprise systems
- Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs
- Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions
- Maintain and abide by corporate CRM change-management process
- Act as primary end-user support professional for Marketing group
- Provide training and documentation for end-users
- Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards
Skills
- Bachelor's degree in Information Technology, Computer Science, or related discipline required
- Microsoft Dynamics 365 (CRM) Associate certification required
- Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM
- Proficiency in the following CRM modules: Sales, Service, and Marketing
- Strong understanding of CRM architecture, integration and customization
- Strong knowledge of data integrity best practices
- Ability to proactively identify, rectify and prevent quality issues
- Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse
- Working knowledge of CRM application security standards and best practices
- Excellent problem-solving and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers
- Master's degree preferred
- Expert certification preferred
- Microsoft Power Platform Developer Associate certification strongly preferred
- Experience with PowerBI and Dynamics365 reporting and data visualization preferred
Benefits
- Medical
- Dental
- Vision
- 401k
- Tuition reimbursement
- 13 paid holidays in addition to paid vacation and sick time
- Flexible spending
- Life Insurance, AD&D and Supplemental Insurance
- 1 week paid plant shutdown between the Christmas and New Year's Day holidays
Company Overview
Company H1B Sponsorship