Note: The job is a remote job and is open to candidates in USA. Technorover is seeking an experienced Dynamics CRM Consultant to design, implement, configure, and support Microsoft Dynamics 365 CRM solutions. The role involves translating business requirements into scalable CRM solutions, configuring and customizing CRM modules, supporting integrations and data migration, conducting testing, and providing production support while collaborating with cross-functional teams.
Responsibilities
- Analyze business requirements and translate them into Microsoft Dynamics 365 CRM solutions
- Configure and customize Dynamics 365 Customer Engagement (CRM) modules
- Work with stakeholders to gather requirements, define processes, and prepare functional specifications
- Configure entities, forms, views, business rules, workflows, dashboards, and security roles
- Design and implement CRM solutions aligned with business processes
- Support integrations between Dynamics 365 CRM and external applications
- Collaborate with developers on plugins, custom workflows, Power Automate, JavaScript, and APIs
- Conduct functional testing, system testing, UAT support, and issue resolution
- Prepare functional design documents, process flows, and user documentation
- Provide production support and troubleshoot CRM-related issues
- Participate in data migration, data cleansing, and validation activities
- Work with cross-functional teams including business analysts, developers, QA, and project managers
- Ensure solutions follow Microsoft Dynamics 365 best practices and governance standards
Skills
- 5+ years of experience working with Microsoft Dynamics CRM / Dynamics 365 CE
- Strong understanding of Dynamics 365 Customer Engagement modules
- Hands-on experience with CRM configuration and customization
- Experience with:
- Entities and relationships
- Forms and views
- Business Rules
- Workflows
- Business Process Flows
- Security Roles
- Dashboards and Reports
- Knowledge of Power Platform , including Power Automate and Power Apps
- Understanding of Dataverse
- Experience with CRM integrations using REST APIs / Web APIs
- Good understanding of data migration concepts and tools
- Knowledge of Dynamics 365 solution management and deployment
- Familiarity with Agile/Scrum methodologies
Company Overview