Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company and the world leader in autonomous flight. The role involves providing UAS system and Cloud operational best practices advice and diagnostics to various customers while optimizing system performance and supporting complex integrations.
Responsibilities
- Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs
- Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy
- Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues
- Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help
- Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques
- Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience
- Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet
Skills
- 4+ years experience configuring, troubleshooting and supporting enterprise-level public/private Cloud infrastructure including cellular/wireless/ethernet networks, platform services, and REST integration in both civilian and/or military settings
- Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis
- Motivated self-starter with proven interpersonal and written communication skills
- Solid technical troubleshooting and problem-solving skills and escalation issue management
- Strong desire and ability to independently learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape
- Experience with CLI and scripting languages such as Bash, PHP, Python and Linux operating systems is required
- Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks to accelerate troubleshooting/root cause identification
- High sense of and ability to 'own the problem' while collaborating with others
- Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman
- Hands-on experience with a variety of network diagnostic tools including OS functions, wireshark, and WiFi congestion analyzers
- Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner
- Be able to travel up to 20% of the time
- State/local government and/or military UAS operations and flight experience is a plus
- Experience in public safety information systems used in Police and Fire dispatch centers, including software and hardware equipment and various mission-critical interfaces and applications is a plus
- Experience working with Salesforce Service Cloud, Jira, and Palantir is a plus
Benefits
- Equity in the form of stock options
- Comprehensive benefits packages
- Relocation assistance may also be provided for eligible roles
- Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
- Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan
Company Overview